hello grammycat.......

visit the given link this is usefully for you!

[https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent...]

tell me its help:

thank you and reagards,

Arman

In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We
need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them.
Now go to the reply box and paste them in.

For more help on crash reports, see;
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Does Firefox crash or does the Windows OS crash ?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

• https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
• https://www.7tutorials.com/4-ways-boot-safe-mode-windows-10