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Unable to make payment, specific site, Firefox 76 & above, usual solutions not working

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  • 1 有這個問題
  • 4 次檢視
  • 最近回覆由 cor-el

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I am having an issue with not being able to make a payment on a specific site: www.walmart.com since upgrading to Firefox 76/77.

I am using:

Windows 7 on desktop PC


When on Walmart.com with items in the shopping cart, I have the option to "proceed to checkout." This usually loads a new screen in the same tab - not a pop up box.

This time, however, I only got a white screen with continually spinning circle.

Attempted fixes:

Verified with Walmart that they could indeed access my checkout Verified that I could access the checkout in another browser, Internet Explorer Tried turning off enhanced tracking protection cleared cookies Disabled ad blocker Unchecked Block Pop Up windows re-checked Block Pop Up windows and created exception for www.walmart.com Upgraded to Firefox 77

None of the above had any effect.

I have no Add-ons to disable. I'm running a pretty basic system.

I was finally able to make my purchase on a different computer that was still running Firefox 75. Thus, I have narrowed the problem down to the upgrades of Firefox 76 and beyond.

I was also able to make a purchase on a different site using Firefox 76, but I don't recall if that site needed to load a new screen for checkout. Still, www.walmart.com will not cooperate. Any ideas what else could be blocking this particular site?

由 groundhog 於 修改

所有回覆 (5)

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https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any settings.

有幫助嗎?

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FredMcD said

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any settings.


  • Unfortunately, this did not solve the problem

有幫助嗎?

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

有幫助嗎?

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FredMcD said

Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


  • Safe Mode did not fix the issue

有幫助嗎?

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Are there specific messages related to this issue in the Web Console ?

Are you allowing all cookies including third-party cookies ?

Does it make a difference if you disable "Delete cookies and site data when Firefox is closed" if you currently use the feature ?

有幫助嗎?

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