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Firefox crashes

  • 10 回覆
  • 1 有這個問題
  • 24 次檢視
  • 最近回覆由 FredMcD

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Hi,Firefox 76.0.1 crashes almost every time I exit Firefox. I'm not a programmer.This has been going on for months.

被選擇的解決方法

Are you still have sync turned off? Make sure.

The places.sqlite file contains your History and Bookmarks. And its possible it is corrupted.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder.

To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above file. Then rename or delete it. Restart Firefox.

The browser should then create a new place.sqlite and recover your bookmarks from the backup files.

Note: Your history is not backed up and will be lost.

從原來的回覆中察看解決方案 👍 1

所有回覆 (10)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Date Submitted bp-bdb78c5b-9833-4492-955b-3f05b0200517 5/17/2020, 7:43 AM View bp-bbaa3a41-50fb-40c2-a020-0fc690200516 5/16/2020, 12:21 PM View bp-eb05e74e-0aed-4a41-a67c-a15ea0200516 5/16/2020, 5:32 AM View bp-47bfe6c6-b116-43ab-bfea-d18020200514 5/14/2020, 6:47 AM View bp-069b7d42-d694-4074-95c5-c57200200512 5/12/2020, 8:56 AM View bp-6c703ccf-dcda-44cf-accc-90dc00200512 5/12/2020, 7:50 AM View bp-1793386c-f558-4da6-9e9b-dfb050200511 5/11/2020, 12:27 PM View bp-00217998-8cbb-42d0-8dcd-892770200510 5/10/2020, 10:06 AM View bp-4fd866a7-7449-47ed-ba0e-6cbb10200510 5/10/2020, 8:24 AM View bp-797cd224-8ca7-40da-9aa9-b93b00200509 5/9/2020, 12:06 PM View bp-03ba502c-11cd-4234-bfab-678170200508 5/8/2020, 10:48 AM View bp-640d5a26-3534-4dd8-9dda-651550200508 5/8/2020, 9:09 AM View bp-5e91929d-bd6c-4099-b61d-0499b0200507 5/7/2020, 5:11 AM View bp-d1a327d3-bb8d-4bb6-abec-57dd30200505 5/5/2020, 12:26 PM View bp-47efb306-d969-4309-944e-492740200505 5/5/2020, 9:44 AM View bp-1670a080-61e7-4e21-b190-3d7f90200505 5/5/2020, 6:48 AM View bp-c01ea91b-2323-41b2-9607-76b480200504 5/4/2020, 12:46 PM View bp-5c8fe7ab-2eb4-4876-80a2-03c970200503 5/3/2020, 8:17 AM View bp-81136d0c-71cb-4ba9-8c0c-a9f9e0200503 5/3/2020, 5:05 AM View bp-c22fb09d-b58a-4bbd-8345-a4aad0200501 5/1/2020, 10:28 AM

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Product Firefox Release Channel release Version 76.0.1 Build ID 20200507114007 (2020-05-07) Buildhub data

OS Windows 10 OS Version 10.0.18363

bp-bdb78c5b-9833-4492-955b-3f05b0200517 bp-bbaa3a41-50fb-40c2-a020-0fc690200516 bp-eb05e74e-0aed-4a41-a67c-a15ea0200516

Signature: AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

The crash report flagged these programs;

firefox.exe

This is for Sumo's Related Bugs
1402103 RESOLVED DUPLICATE Crash in AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

1326309 NEW --- Crash in AsyncShutdownTimeout | places-will-close-connection | PlacesUtils read-only connection closing as part of Places shutdown

由 FredMcD 於 修改

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If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.


[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

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I disconnected all devices from sync. Still crashing. Here is the latest crash reports. bp-50cdb21f-87dc-42df-b2af-c31ce0200522 5/22/2020, 12:21 PM View bp-9e9255d8-f4ae-45d6-ad4d-de6a20200522 5/22/2020, 12:14 PM View bp-52ce0a76-e27b-4902-b09f-0bf360200522 5/22/2020, 9:21 AM View bp-17d6fb03-3d4f-4ecd-a2d6-9b91a0200522 5/22/2020, 8:29 AM View bp-05fceff7-316e-4ca4-b4da-f1cfb0200522 5/22/2020, 7:49 AM View bp-d985dec4-6b9c-461e-99de-24cfb0200521 5/21/2020, 8:36 AM View bp-5bb88b54-bf3a-4a78-aac2-7ce7e0200520 5/20/2020, 5:12 PM View bp-3ab6b684-b807-4ab9-b371-4776e0200519 5/19/2020, 5:37 PM View bp-070d961e-3e24-48df-97ae-7da970200519 5/19/2020, 3:17 PM View bp-34ec464e-47f5-4386-a327-ad5190200519 5/19/2020, 2:45 PM View bp-bdb78c5b-9833-4492-955b-3f05b0200517 5/17/2020, 7:43 AM View bp-bbaa3a41-50fb-40c2-a020-0fc690200516 5/16/2020, 12:21 PM View bp-eb05e74e-0aed-4a41-a67c-a15ea0200516 5/16/2020, 5:32 AM View bp-47bfe6c6-b116-43ab-bfea-d18020200514 5/14/2020, 6:47 AM View bp-069b7d42-d694-4074-95c5-c57200200512 5/12/2020, 8:56 AM View bp-6c703ccf-dcda-44cf-accc-90dc00200512 5/12/2020, 7:50 AM View bp-1793386c-f558-4da6-9e9b-dfb050200511 5/11/2020, 12:27 PM View bp-00217998-8cbb-42d0-8dcd-892770200510 5/10/2020, 10:06 AM View bp-4fd866a7-7449-47ed-ba0e-6cbb10200510 5/10/2020, 8:24 AM View bp-797cd224-8ca7-40da-9aa9-b93b00200509 5/9/2020, 12:06 PM View bp-03ba502c-11cd-4234-bfab-678170200508 5/8/2020, 10:48 AM View bp-640d5a26-3534-4dd8-9dda-651550200508 5/8/2020, 9:09 AM View bp-5e91929d-bd6c-4099-b61d-0499b0200507 5/7/2020, 5:11 AM View bp-d1a327d3-bb8d-4bb6-abec-57dd30200505 5/5/2020, 12:26 PM View bp-47efb306-d969-4309-944e-492740200505 5/5/2020, 9:44 AM View bp-1670a080-61e7-4e21-b190-3d7f90200505 5/5/2020, 6:48 AM View bp-c01ea91b-2323-41b2-9607-76b480200504 5/4/2020, 12:46 PM View bp-5c8fe7ab-2eb4-4876-80a2-03c970200503 5/3/2020, 8:17 AM View bp-81136d0c-71cb-4ba9-8c0c-a9f9e0200503 5/3/2020, 5:05 AM View bp-c22fb09d-b58a-4bbd-8345-a4aad0200501 5/1/2020, 10:28 AM View bp-2a195c21-591e-4034-bebf-a69790200501 5/1/2020, 9:58 AM

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bp-50cdb21f-87dc-42df-b2af-c31ce0200522 bp-9e9255d8-f4ae-45d6-ad4d-de6a20200522 bp-52ce0a76-e27b-4902-b09f-0bf360200522

Signature: AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs
1402103 RESOLVED DUPLICATE Crash in AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

1326309 NEW --- Crash in AsyncShutdownTimeout | places-will-close-connection | PlacesUtils read-only connection closing as part of Places shutdown

由 FredMcD 於 修改

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oops delete

由 FredMcD 於 修改

有幫助嗎?

more options

選擇的解決方法

Are you still have sync turned off? Make sure.

The places.sqlite file contains your History and Bookmarks. And its possible it is corrupted.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder.

To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above file. Then rename or delete it. Restart Firefox.

The browser should then create a new place.sqlite and recover your bookmarks from the backup files.

Note: Your history is not backed up and will be lost.

有幫助嗎?

more options

This seemed to have fix the crashes. You are correct about bookmarks. My bookmarks have some how exploded with20 duplicates of each book marks.Is there a way to clean up the bookmarks without having to delete one at a time? It took me over 1 hr to do part of just one computer.

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Glad to help. Safe Surfing.

Go to the Mozilla Add-ons Web Page {web Link}
(There’s a lot of good stuff here) and search for what you want.

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