搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Firefox crashes

  • 6 回覆
  • 1 有這個問題
  • 8 次檢視
  • 最近回覆由 FredMcD

more options

whenever printing a page with Broadgun pdfmachine app FF crashes Crash ID: bp-b732ea20-b116-4bc2-8380-6d5a40200223

whenever printing a page with Broadgun pdfmachine app FF crashes Crash ID: bp-b732ea20-b116-4bc2-8380-6d5a40200223

被選擇的解決方法

updating BroadGun app from ver 14.28 to ver. 15.35 resolved the problem. Thank you all Sam

從原來的回覆中察看解決方案 👍 0

所有回覆 (6)

more options

bp-b732ea20-b116-4bc2-8380-6d5a40200223 Signature: bgsumpd64.dll | bgspd64.dll | GlobalAlloc

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

The crash report flagged these programs; bgspd64.dll = pdfMachine Printer Driver = Broadgun Software Pty. Ltd.

DropboxExt64.32.0.dll = Dropbox

mbae64.dll = Malwarebytes Anti-Exploit

Boxcryptor.Ext.dll = BoxCryptor

bgsumpd64.dll = Broadgun Software Pty Ltd  ? ? ?

more options

Make sure all programs and files are up to date.

Update Malwarebytes. If the problem continues, disable it.

more options

Thanks but did not solve the problem....BroadGun pdfmachine app works smoothly with windows 10, office 2019, Edge but crashes FF if printing a page in FF...all files and apps are updated. Tx Sam

more options

P.S This from today after disabling Malwarebytes app.

bp-429c0a06-f2ab-4452-908b-8b3650200224 Sam

more options

選擇的解決方法

updating BroadGun app from ver 14.28 to ver. 15.35 resolved the problem. Thank you all Sam

more options

That was very good work. Well Done.