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bookmarks, settings, cookies, and passwords gone

已張貼

opened firefox this morning on my pc to watch youtube while getting ready. It was 5:30 am so Iwasn't quite awake and I don't really remember what happened. I think I opened firefox and went to youtube, I was asked to sign in to see my subscriptions on youtube. I singed in. I keep my zoom at 160% big monitor, it was back at normal 100%. My bookmarks, cookies, addons and passwords are gone. I tried to restore to a previous version, but there isn't one. The newest save in my old firefox folder is from 2017. What happened?

opened firefox this morning on my pc to watch youtube while getting ready. It was 5:30 am so Iwasn't quite awake and I don't really remember what happened. I think I opened firefox and went to youtube, I was asked to sign in to see my subscriptions on youtube. I singed in. I keep my zoom at 160% big monitor, it was back at normal 100%. My bookmarks, cookies, addons and passwords are gone. I tried to restore to a previous version, but there isn't one. The newest save in my old firefox folder is from 2017. What happened?

被選擇的解決方法

Hi coramonster12, sorry to hear about this problem.

If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. Each will show links to a pair of folders; please ignore those for now.

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Actually, please do not delete anything here, don't use any Remove buttons.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far, or do we need to keep looking for your data in some other places?

從原來的回覆中察看解決方案 0
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額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 32.0 r0

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

更多資訊

FredMcD
  • Top 10 Contributor
4230 個解決方法 59034 個答案
Not in the Old Firefox folder? https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type '''about:profiles'''<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the folder in your file explorer.
這篇文章有幫助嗎?
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jscher2000
  • Top 10 Contributor
8643 個解決方法 70721 個答案

選擇的解決方法

Hi coramonster12, sorry to hear about this problem.

If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. Each will show links to a pair of folders; please ignore those for now.

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Actually, please do not delete anything here, don't use any Remove buttons.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far, or do we need to keep looking for your data in some other places?

Hi coramonster12, sorry to hear about this problem. If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks. If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows: '''Profile Manager Page''' Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. This page should list at least one profile and could list many. Each will show links to a pair of folders; please ignore those for now. The profile that Firefox is currently using will have this: '''This is the profile in use and it cannot be deleted.''' ''Actually, please do not delete anything here, don't use any Remove buttons.'' Do you have another profile named '''default''' or default-''longnumber'' listed on this page? If so, you can check whether it is the one you were using recently by clicking its '''Launch profile in new browser''' button. If it isn't what you want, simply close that new window. If it IS what you want, back on the about:profiles page, click the '''Set as default profile''' button for that profile so Firefox uses it automatically at the next startup. Any progress so far, or do we need to keep looking for your data in some other places?
這篇文章有幫助嗎?
引用
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