Is this a problem with Firefox?
When I go to my online banking website here in Spain, when I click on "English" to change from the Spanish, the page re-opens but still in English. When I use Microsoft Explorer and click on "English", the page does re-open in English. I never had this problem with Firefox in the past. Please can anyone help me? I do want to keep using Firefox.
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Oops. Mistake: the page re-opens in Spanish (not English)
This issue can be caused by corrupted cookies or cookies that are blocked.
- check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"
Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" from websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Manage Data
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
See also:
Thank you for such a detailed reply. I have been trying to do all your suggestions. Nothing has worked. However, my tech ability at my age (76) is limited and so this does not mean that your advice isn't helpful. For example, I could not find the cache you referred to. Anyway, it is probably OK for me to just use Microsoft's Internet Explorer to access my online banking, and Mozilla Firefox for everything else on the internet.