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After updating firefox to the latest version on mac, I'm unable to access my preferences

已張貼

Everything else seems to be fine but when I click on preferences, it does nothing. I've restarted my mac several times, updated my mac to the latest software and deleted and reinstalled firefox several times as well. Is there anything that can do or install for me to access my preferences?

Everything else seems to be fine but when I click on preferences, it does nothing. I've restarted my mac several times, updated my mac to the latest software and deleted and reinstalled firefox several times as well. Is there anything that can do or install for me to access my preferences?

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 25.0 r0

應用程式

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:57.0) Gecko/20100101 Firefox/57.0

更多資訊

FredMcD
  • Top 10 Contributor
4220 個解決方法 58911 個答案

Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 32.0.0.101

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows] {web link} [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac] {web link} '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 32.0.0.101 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4220 個解決方法 58911 個答案

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

提出問題者

FredMcD said

Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Hi. Thank you for your help. I've tried everything you suggested but the problem still persists! :-( It's rather odd that I'm unable to access my preference settings, as I've updated firefox in the past and never had this problem. I just don't know what to do now.

''FredMcD [[#answer-1181290|said]]'' <blockquote> [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? </blockquote> Hi. Thank you for your help. I've tried everything you suggested but the problem still persists! :-( It's rather odd that I'm unable to access my preference settings, as I've updated firefox in the past and never had this problem. I just don't know what to do now.
FredMcD
  • Top 10 Contributor
4220 個解決方法 58911 個答案

Please explain the problem in detail. What happens? What is the exact error messages?

Type about:preferences<enter> in the address bar

Press Alt or F10 to bring up the toolbar. Then Tools > Options

Please explain the problem in detail. What happens? What is the exact error messages? Type '''about:preferences'''<enter> in the address bar Press '''Alt''' or '''F10''' to bring up the toolbar. Then '''Tools > Options'''

提出問題者

FredMcD said

Please explain the problem in detail. What happens? What is the exact error messages? Type about:preferences<enter> in the address bar Press Alt or F10 to bring up the toolbar. Then Tools > Options

Hi. I was able to access my preferences by typing about:preferences in the address bar, but I still can't access it by the preferences button. I now have access to my account (which I was unable to do) and I'm trying to sync by downloads, history, bookmarks etc. but it isn't syncing. The only thing that synced was my logins. The last sync backup was on the 13th but when I try to restore it, an error message pops up showing it was unable to restore it. :-( Is there anything else I have to do please?

''FredMcD [[#answer-1181530|said]]'' <blockquote> Please explain the problem in detail. What happens? What is the exact error messages? Type '''about:preferences'''<enter> in the address bar Press '''Alt''' or '''F10''' to bring up the toolbar. Then '''Tools > Options''' </blockquote> Hi. I was able to access my preferences by typing about:preferences in the address bar, but I still can't access it by the preferences button. I now have access to my account (which I was unable to do) and I'm trying to sync by downloads, history, bookmarks etc. but it isn't syncing. The only thing that synced was my logins. The last sync backup was on the 13th but when I try to restore it, an error message pops up showing it was unable to restore it. :-( Is there anything else I have to do please?
Tyler Downer
  • Top 25 Contributor
  • Moderator
1528 個解決方法 10652 個答案

you appear to be using Firefox 57. Please update to Firefox 64

you appear to be using Firefox 57. Please update to Firefox 64

提出問題者

Tyler Downer said

you appear to be using Firefox 57. Please update to Firefox 64

When I updated to firefox 64, it didn't fix the ongoing issues, it just made the issues even worse! So I went back to the previous version i was on. When I was using firefox 36 (before I updated to 57 and 64) I had no problems and I wish I never updated! The only reason was because a few websites I use required the annoying captcha and firefox 36 no longer supported that. Is there anything else I have to do to fix this ongoing issue?

''Tyler Downer [[#answer-1182186|said]]'' <blockquote> you appear to be using Firefox 57. Please update to Firefox 64 </blockquote> When I updated to firefox 64, it didn't fix the ongoing issues, it just made the issues even worse! So I went back to the previous version i was on. When I was using firefox 36 (before I updated to 57 and 64) I had no problems and I wish I never updated! The only reason was because a few websites I use required the annoying captcha and firefox 36 no longer supported that. Is there anything else I have to do to fix this ongoing issue?
FredMcD
  • Top 10 Contributor
4220 個解決方法 58911 個答案

Eleshia said

a few websites I use required the annoying captcha

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? +++++++++++++++++++++++++++++++++ Eleshia said

was able to access my preferences by typing about:preferences in the address bar, but I still can't access it by the preferences button

Which button are you talking about?

I'm trying to sync by downloads, history, bookmarks etc. but it isn't syncing

We need to look at the sync logs. Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;

Open a text / word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your web browser go to; https://pastebin.com/

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.

''Eleshia [[#answer-1182188|said]]'' <blockquote> a few websites I use required the annoying captcha </blockquote> Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? +++++++++++++++++++++++++++++++++ ''Eleshia [[#answer-1182171|said]]'' <blockquote> was able to access my preferences by typing about:preferences in the address bar, but I still can't access it by the preferences button </blockquote> Which button are you talking about? <blockquote> I'm trying to sync by downloads, history, bookmarks etc. but it isn't syncing </blockquote> We need to look at the sync logs. Type ''' about:sync-log'''<enter> in the address bar. Open the last file created and '''Copy''' its contents Now '''Paste''' it into this forum. If the file is too large; Open a text / word program and load the file. Left-click once. Now '''<Control> A''' to highlight everything, then '''<Control> C''' to copy it. Next, have your web browser go to; https://pastebin.com/ Paste '''<Control> P''' the content of the file in the window. '''Note: ''' On the bottom, fill out the boxes as best you can. Now press '''Create A New Paste. ''' The page will reload. Copy the new web address, and post it here.