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技術支援討論區

changed my email now i cant sign in what do i do

已張貼

It's been a long time since i have been on FF and my email has changed and now I can't log in. Can you help

It's been a long time since i have been on FF and my email has changed and now I can't log in. Can you help

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 18.11.20055
  • Google Update
  • Shockwave Flash 31.0 r0

應用程式

  • Firefox 47.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/47.0.2/WINNT/en-US/

擴充套件

  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • Websense Helper 1.0 (websensehelper@mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA Quadro NVS 285 (Microsoft Corporation - WDDM)
  • adapterDescription2:
  • adapterDeviceID: 0x0165
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 128
  • adapterRAM2:
  • adapterSubsysID: 033410de
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 5-14-2009
  • driverDate2:
  • driverVersion: 8.15.11.8593
  • driverVersion2:
  • failures: [u'[GFX1]: D3D11 device creation failed: 0x887a0004']
  • indices: [0]
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedDriver']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA Quadro NVS 285 (Microsoft Corporation - WDDM) Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
Wesley Branton
  • Top 10 Contributor
649 個解決方法 5257 個答案

If you don't have access to the original email account that the Firefox Account was created with, then you will need to make a new account under your new email address.

If you are concerned about your old data staying on the Mozilla servers, you can use the Forgot your password feature to reset your password on your old account. Even if you can't access the old email address to change the password, your data is wiped from the account when you request a new password.

If you have access to the old account (or are signed into Sync on another browser), you can add your new email address as a secondary email address to your existing account. Once you confirm that email address, you will be able to set it as your primary email address and remove your old email address from the account.

Hope this helps.

If you don't have access to the original email account that the Firefox Account was created with, then you will need to make a new account under your new email address. If you are concerned about your old data staying on the Mozilla servers, you can use the ''Forgot your password'' feature to reset your password on your old account. Even if you can't access the old email address to change the password, your data is wiped from the account when you request a new password. If you have access to the old account (or are signed into Sync on another browser), you can add your new email address as a secondary email address to your existing account. Once you confirm that email address, you will be able to set it as your primary email address and remove your old email address from the account. Hope this helps.