Unable to attach documents or photos to Optimum Online email messages.
I use Optimum On-line for my e-mail (as you can see from my associated e-mail account). Beginning about a week ago, when I tried to attach a document or photo to my outgoing e-mail messages, it would NOT load the attachment. I have been able to do so when using Internet Explorer, but I absolutely HATE using that browser!
Could you please look into this situation, and let me know what is causing this problem. Thank you in advance for your attention to this matter.
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Does it give a error?
Thanks for your interest.
No, it does not give any error message. It simply won't include the attachment.
Separate Security Issue, please update your Flash 27.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Reinstall with Flash Player Version: 30.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>
HI, Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.
To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from this page) and save the setup file to your computer.
- After the download finishes, close all Firefox windows (or open the Firefox menu
and click the close button 
).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found here.
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.
Please report back to say if this helped you!
Thank you.
Thank you very much for your replies, Pkshadow.
I followed the instructions in both of your messages, but unfortunately, it is still not working. I've tried to test it out, but nothing gets attached - neither documents, pdfs, or photos. I'm really at my wit's end here, and do NOT want to use IE if I don't have to.
So what do I do now? I truly appreciate your time and attention to this matter!