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Firefox doesn't sync at opening

已張貼

I use 2 PC: on both of them I use firefox and I use sync to keep updated info between them. On the first PC, everything works fine. On the second one, when I open Firefox it is never sync and I always need to put my password again (and often to confirm the access by e-mail).

I set on this PC to keep my password saved, to keep Sync connected... but it doesn't. I searched online, I found some topic about, I tried with solutions that worked for other users, but nothing... on the second PC sync doesn't stay connected.

In this PC, I run Firefox 52.9.0 (64 bit), update channel esr (I had problem with "normal" update channel before).

thank you very much

I use 2 PC: on both of them I use firefox and I use sync to keep updated info between them. On the first PC, everything works fine. On the second one, when I open Firefox it is never sync and I always need to put my password again (and often to confirm the access by e-mail). I set on this PC to keep my password saved, to keep Sync connected... but it doesn't. I searched online, I found some topic about, I tried with solutions that worked for other users, but nothing... on the second PC sync doesn't stay connected. In this PC, I run Firefox 52.9.0 (64 bit), update channel esr (I had problem with "normal" update channel before). thank you very much

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 30.0 r0
  • Silverlight PlugIn 5.1.50907.0 (not always)
  • Modulo Widevine Content Decryption fornito da Google Inc. 1.4.8.903
  • Codec video OpenH264 realizzato da Cisco Systems, Inc. 1.6

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0

更多資訊

Shadow110 1072 個解決方法 14836 個答案

Hi, You can open about:sync-log via the location bar to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply.

Hi, You can open about:sync-log via the location bar to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply. *https://pastebin.mozilla.org/

提出問題者

Hi, thank you for your answer: I didn't know about the link for the logs...

I fond several logs any day (cannot I attach a zip file?)

For example, below one of the today's log:

1530869870214 Sync.Service INFO Loading Weave 1.54.0 1530869870220 Sync.Engine.Clients DEBUG Engine initialized 1530869870222 Sync.Engine.Clients DEBUG Resetting clients last sync time 1530869870234 Sync.Engine.Bookmarks DEBUG Engine initialized 1530869870240 Sync.Engine.Forms DEBUG Engine initialized 1530869870246 Sync.Engine.History DEBUG Engine initialized 1530869870254 Sync.Engine.Passwords DEBUG Engine initialized 1530869870260 Sync.Engine.Prefs DEBUG Engine initialized 1530869870264 Sync.Engine.Tabs DEBUG Engine initialized 1530869870264 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1530869870272 Sync.Engine.Addons DEBUG Engine initialized 1530869870274 Sync.Engine.Extension-Storage DEBUG Engine initialized 1530869870276 Sync.Service INFO Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0 1530869870280 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1530869870282 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1530869870282 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1530869870282 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1530869870282 Sync.AddonsReconciler DEBUG Adding change listener. 1530869870284 Sync.Tracker.History INFO Adding Places observer. 1530869870358 browserwindow.syncui DEBUG observed: weave:service:ready 1530869870360 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1530869870364 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1530869870368 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1530869875512 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1530869875564 Sync.Service DEBUG User-Agent: Firefox/52.9.0 (Windows NT 10.0; Win64; x64) FxSync/1.54.0.20180621064021.desktop 1530869875568 Sync.Service INFO Starting sync at 2018-07-06 11:37:55 1530869875570 Sync.Service DEBUG In sync: should login. 1530869875570 browserwindow.syncui DEBUG observed: weave:service:login:start 1530869875572 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1530869875572 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1530869875572 Sync.Service INFO Logging in the user. 1530869875578 Sync.BrowserIDManager INFO Waiting for user to be verified. 1530869875578 FirefoxAccounts DEBUG already verified 1530869875578 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1530869875582 Sync.BrowserIDManager INFO Starting fetch for key bundle. 1530869875584 Sync.BrowserIDManager INFO Unable to fetch keys (master-password locked?), so aborting token fetch 1530869875586 Sync.BrowserIDManager INFO Background fetch for key bundle done 1530869875586 Sync.Status DEBUG Status.login: success.login => success.login 1530869875586 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1530869875590 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1530869875594 Sync.Service INFO User logged in successfully - verifying login. 1530869875596 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account 1530869875618 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account 1530869875620 Sync.Status DEBUG Status.login: success.login => error.login.reason.account 1530869875620 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1530869875620 browserwindow.syncui DEBUG observed: weave:service:login:error 1530869875620 browserwindow.syncui DEBUG onLoginError: login=error.login.reason.account, sync=success.sync 1530869875622 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1530869875622 Sync.ErrorHandler ERROR Sync encountered a login error 1530869875624 Sync.Service DEBUG Exception calling WrappedLock: Login failed: error.login.reason.account 1530869875624 Sync.Service DEBUG Not syncing: login returned false. 1530869875636 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.account 1530869875638 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.account 1530869875640 Sync.ErrorHandler DEBUG Addons installed: 1 1530869875640 Sync.ErrorHandler DEBUG - Adblock Plus, version 3.1, id {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Hi, thank you for your answer: I didn't know about the link for the logs... I fond several logs any day (cannot I attach a zip file?) For example, below one of the today's log: 1530869870214 Sync.Service INFO Loading Weave 1.54.0 1530869870220 Sync.Engine.Clients DEBUG Engine initialized 1530869870222 Sync.Engine.Clients DEBUG Resetting clients last sync time 1530869870234 Sync.Engine.Bookmarks DEBUG Engine initialized 1530869870240 Sync.Engine.Forms DEBUG Engine initialized 1530869870246 Sync.Engine.History DEBUG Engine initialized 1530869870254 Sync.Engine.Passwords DEBUG Engine initialized 1530869870260 Sync.Engine.Prefs DEBUG Engine initialized 1530869870264 Sync.Engine.Tabs DEBUG Engine initialized 1530869870264 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1530869870272 Sync.Engine.Addons DEBUG Engine initialized 1530869870274 Sync.Engine.Extension-Storage DEBUG Engine initialized 1530869870276 Sync.Service INFO Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0 1530869870280 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1530869870282 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1530869870282 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1530869870282 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1530869870282 Sync.AddonsReconciler DEBUG Adding change listener. 1530869870284 Sync.Tracker.History INFO Adding Places observer. 1530869870358 browserwindow.syncui DEBUG observed: weave:service:ready 1530869870360 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1530869870364 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1530869870368 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1530869875512 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1530869875564 Sync.Service DEBUG User-Agent: Firefox/52.9.0 (Windows NT 10.0; Win64; x64) FxSync/1.54.0.20180621064021.desktop 1530869875568 Sync.Service INFO Starting sync at 2018-07-06 11:37:55 1530869875570 Sync.Service DEBUG In sync: should login. 1530869875570 browserwindow.syncui DEBUG observed: weave:service:login:start 1530869875572 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1530869875572 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1530869875572 Sync.Service INFO Logging in the user. 1530869875578 Sync.BrowserIDManager INFO Waiting for user to be verified. 1530869875578 FirefoxAccounts DEBUG already verified 1530869875578 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1530869875582 Sync.BrowserIDManager INFO Starting fetch for key bundle. 1530869875584 Sync.BrowserIDManager INFO Unable to fetch keys (master-password locked?), so aborting token fetch 1530869875586 Sync.BrowserIDManager INFO Background fetch for key bundle done 1530869875586 Sync.Status DEBUG Status.login: success.login => success.login 1530869875586 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1530869875590 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1530869875594 Sync.Service INFO User logged in successfully - verifying login. 1530869875596 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account 1530869875618 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account 1530869875620 Sync.Status DEBUG Status.login: success.login => error.login.reason.account 1530869875620 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1530869875620 browserwindow.syncui DEBUG observed: weave:service:login:error 1530869875620 browserwindow.syncui DEBUG onLoginError: login=error.login.reason.account, sync=success.sync 1530869875622 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1530869875622 Sync.ErrorHandler ERROR Sync encountered a login error 1530869875624 Sync.Service DEBUG Exception calling WrappedLock: Login failed: error.login.reason.account 1530869875624 Sync.Service DEBUG Not syncing: login returned false. 1530869875636 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.account 1530869875638 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.account 1530869875640 Sync.ErrorHandler DEBUG Addons installed: 1 1530869875640 Sync.ErrorHandler DEBUG - Adblock Plus, version 3.1, id {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Shadow110 1072 個解決方法 14836 個答案

Hi, please go to Help --> About and update to latest version.

Did you format and reinstall or do you use CCleaner or a program like it ?

Hi, please go to Help --> About and update to latest version. Did you format and reinstall or do you use CCleaner or a program like it ?

提出問題者

hi, I'm very sorry for my delay in this answer, but I was away for some days for a couple of wedding.

Firefox is alread updated (see attachment). In this PC (the one where I have problem with sync) I'm using ESR channel (I was suggested to change it for a problem a couple of years ago).

I haven't formatted or reinstalled firefox in the past months. I don't use CCleaner (neither similar program) on this PC.

I'm not sure it could be related, but I forgotten to say that this PC is my work's PC: often software is installed by my company (Firefox is a rare exception).

hi, I'm very sorry for my delay in this answer, but I was away for some days for a couple of wedding. Firefox is alread updated (see attachment). In this PC (the one where I have problem with sync) I'm using ESR channel (I was suggested to change it for a problem a couple of years ago). I haven't formatted or reinstalled firefox in the past months. I don't use CCleaner (neither similar program) on this PC. I'm not sure it could be related, but I forgotten to say that this PC is my work's PC: often software is installed by my company (Firefox is a rare exception).
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 個解決方法 40297 個答案

pasotti.f

You were told to upload the Sync error log to Mozilla.Pastebin.org - this forum software can't handle the entire contents of an error log and doesn't allow for uploads of zip or other text files. Only images can be added to this forum. Overall, that error file is probably 3 to 4 times as long as what appears here, the reason that we specify using Pastebin, although that may not help you,


Try if logging off Sync on that device; then restart Firefox, and log in again. See if that helps.

Also, does your employer specifically allow their devices to connect to Sync? That could the reason that one PC works fine while the other just won't connect. Many companies don't allow for connecting to a "cloud" and block those connections at the firewall and keep them going thru their intranet for security purposes.

'''pasotti.f''' You were told to upload the Sync error log to Mozilla.Pastebin.org - this forum software can't handle the entire contents of an error log and doesn't allow for uploads of zip or other text files. Only images can be added to this forum. Overall, that error file is probably 3 to 4 times as long as what appears here, the reason that we specify using Pastebin, although that may not help you, --------------- Try if logging off Sync on that device; then restart Firefox, and log in again. See if that helps. Also, does your employer specifically allow their devices to connect to Sync? That could the reason that one PC works fine while the other just won't connect. Many companies don't allow for connecting to a "cloud" and block those connections at the firewall and keep them going thru their intranet for security purposes.

提出問題者

Im' really sorry, I miss that link. I uploaded the last log (today): https://pastebin.mozilla.org/9089594 (hoping I did it right...)

I tried logging off, restarting and logging again, but it doesn't change the situation.

Honestly I don't know if my company allow specifically sync.. I know other cloud (e.g. dropbox) work fine, but I'm not sure about that. ...maybe it's that... :-(

thank you

Im' really sorry, I miss that link. I uploaded the last log (today): https://pastebin.mozilla.org/9089594 (hoping I did it right...) I tried logging off, restarting and logging again, but it doesn't change the situation. Honestly I don't know if my company allow specifically sync.. I know other cloud (e.g. dropbox) work fine, but I'm not sure about that. ...maybe it's that... :-( thank you