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Problem with mozilla crashing in remote desktop users

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The problem is when browser stay open a wail it freezing and in the left top corner is showing a black rectangle. Can't switch between tabs and drop down menu in browser don't work. If the user close the browser and reopen it everything is fine. The browser is version 55.03.

The problem is when browser stay open a wail it freezing and in the left top corner is showing a black rectangle. Can't switch between tabs and drop down menu in browser don't work. If the user close the browser and reopen it everything is fine. The browser is version 55.03.