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Firefox crashes after startup

  • 7 回覆
  • 3 有這個問題
  • 1 次檢視
  • 最近回覆由 FredMcD

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I'm using Firefox on a fresh installed Windows 10 Pro (64-Bit) on a ThinkPad T560. After Installation, Firefox worked fine. Suddenly it crashed. Not it crashes directly after start. Crash means, that the Crash Report tool starts.

Crash ID: bp-d5068cc3-c9de-4aac-bb43-60a772161219

If I start Firefox as admin, it doesn't Crash, but every tab Shows a "this tab crashes" notification.

I uninstalled Firefox already and reinstalled it. But it crashes already at first start.

How can I fix this issue? Do you Need some more Information?

I'm using Firefox on a fresh installed Windows 10 Pro (64-Bit) on a ThinkPad T560. After Installation, Firefox worked fine. Suddenly it crashed. Not it crashes directly after start. Crash means, that the Crash Report tool starts. Crash ID: bp-d5068cc3-c9de-4aac-bb43-60a772161219 If I start Firefox as admin, it doesn't Crash, but every tab Shows a "this tab crashes" notification. I uninstalled Firefox already and reinstalled it. But it crashes already at first start. How can I fix this issue? Do you Need some more Information?

被選擇的解決方法

Thanks for your fast answer phillipp, I think a found the source of the problem. I moved to an older backup of my system and reinstalled a lot of tools. After reinstalling robosizer, firefox crashes and emClient as well. It's reproduceable that firefox stops working at the point where I start robosizer. If I quit robosizer, firefox works like a charm. Does this information help? Best regards Andreas

從原來的回覆中察看解決方案 👍 0

所有回覆 (7)

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hi Andreas84, thanks for providing a crash report id. unfortunately the crash happens quite early at startup, so the crash report might not contain all the data necessary to troubleshoot the issue.

we saw a spike in these crashes since december 3rd, so we suspect there is an external cause to those. could you try a couple of things:

thank you!

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選擇的解決方法

Thanks for your fast answer phillipp, I think a found the source of the problem. I moved to an older backup of my system and reinstalled a lot of tools. After reinstalling robosizer, firefox crashes and emClient as well. It's reproduceable that firefox stops working at the point where I start robosizer. If I quit robosizer, firefox works like a charm. Does this information help? Best regards Andreas

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Your crash report shows you have

EasyHook32.dll = Bins or TrustPort Antivirus NOTE: Some web searches claim ad/malware


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

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FredMcD said

Your crash report shows you have EasyHook32.dll = Bins or TrustPort Antivirus NOTE: Some web searches claim ad/malware

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

I ran two different anti-malware applications. None found something.

I think the problem was due to incompatibility with robosizer. Thanks.

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cor-el said

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

Image Resizer is removed and evertything works fine. So I don't know what to do within the Safe Mode. I will close this issue.

Best regards

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That was very good work. Well done.