Firefox crashes
ignature nsAppShell::ProcessNextNativeEvent More Reports Search UUID 73eff083-f2b8-4e34-ab3e-1bfe62160331 Date Processed 2016-03-31T13:41:36.321833+00:00 Uptime 69 Last Crash 792 seconds before submission Install Age 849613 since version was first installed. Install Time 2016-03-21 17:41:17 Product Firefox Version 45.0.1 Build ID 20160315153207 Release Channel release OS Windows NT OS Version 10.0.10586 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 8 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0xffffffffa49d336b User Comments App Notes
AdapterVendorID: 0x8086, AdapterDeviceID: 0x0122, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.17.10.4229 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+
Processor Notes processor_ip-172-31-44-140_1325; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility
True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll Provedor de Serviço de TCPv6 de RSVP : 2 : 1 : Provedor de Serviço de TCP de RSVP : 2 : 1 : %SystemRoot%\system32\mswsock.dll Provedor de Serviço de UDPv6 de RSVP : 2 : 2 : Provedor de Serviço de UDP de RSVP : 2 : 2 : %SystemRoot%\system32\mswsock.dll Hyper-V RAW : 2 : 1 :
Adapter Vendor ID
0x8086
Adapter Device ID
0x0122
Total Virtual Memory
4294836224
Available Virtual Memory
3577094144
System Memory Use Percentage
47
Available Page File
15759765504
Available Physical Memory
4198653952
Foram esgotadas todas as tentativas de solução do problema, conforme orientação por e-mail estamos enviando esse crash-reporter
所有回覆 (1)
hi marcosfis, thanks for providing a crash report. unfortunately this crash appears to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.
please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes