Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Firefox freezes with all add-ons disabled

  • 13 回覆
  • 1 有這個問題
  • 19 次檢視
  • 最近回覆由 FredMcD

more options

The problem occurs while loading Dropbox Home folder.

I restarted Firefox in Safe Mode and everything worked fine.

I am trying to find out which add-on is causing the problem. After I disabled all of them and restarted the program the problem occurred again.

How do I fix this?

PS. With "freeze" I mean that it doesn't respond for a while. After 10 secs it's fine again.

All Replies (13)

more options

Thanks in advance.

more options

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.


Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Restart Firefox. Are there any problems?

more options

It was already disabled.

Thanks

more options

What theme are you using? Switch to the default.

more options

Already there.

Thanks again.

more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

more options

The problem was magically solved.

I didn't do anything from what you suggest above, the program was already set with these settings.

Thanks anyway

more options

It could have been a corrupt file that was overwritten.

more options

Note that you can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

See also:

more options

I didn't realize it but in the meantime I cleaned the cookies and the cache.

Thanks a lot

more options

Glad to help. Safe Surfing.

more options

The problem occurred again.

I refreshed the browser and tried to figure out if an add-on installation is faulty by installing them one by one while checking the site. In the beginning, everything was working perfectly.

Now, the problem takes place again.

I am using the following add-ons: Ghostery, AdBlock Plus, HTTPS-Everywhere, Download status bar, Super Start and New Tab Homepage.

Thanks again

more options

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Restart Firefox. Are there any problems?


Disable one add-on for a few days as a test. After, disable a different one.