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Firefox crashes

  • 5 回覆
  • 3 有這個問題
  • 263 次檢視
  • 最近回覆由 FredMcD

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Firefox opens for about 4-5 minutes, crashes without warning. Not updating page when crashes. Using Version 37.02, Win server 2012.

Seemed to start when 37.02 was updated. Tried refresh and clean re-install. Has lost all saved bookmarks and data in the re-install. Also crashes in safe mode. Virus and malware scans clear. Cannot get Firefox stable for long enough to submit this query, so I have had to do it through IE

ID: c064d4a7-e815-4754-8212-8957a2150501

被選擇的解決方法

The crash report flagged these programs;

Rooksbas.DLL = Windows

rapportutil.dll = Rapport@ Trusteer Ltd

RapportTanzan370.dll = Rapport

RapportGP.dll = Rapport


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Download the current full installer for your Rapport programs. Remove the current program. Reboot. Run a registry scanner.

Now check Firefox. how is it running? (I did not say to install Rapport)

從原來的回覆中察看解決方案 👍 1

所有回覆 (5)

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in save mode;

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Also while still in Safe Mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

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I have turned off hardware acceleration. No crash yet!

Here is the list of crash reports


Report ID Date Submitted bp-c064d4a7-e815-4754-8212-8957a2150501 01/05/2015 11:00 bp-850d3a1c-263d-45a4-a658-df43a2150430 30/04/2015 12:45 bp-22dd9483-8ee7-461e-93e0-7af1f2150430 30/04/2015 09:55 bp-a1476dc6-8f23-467a-8096-a9c0c2150429 29/04/2015 08:35 bp-6d18e779-068b-4046-9937-69be62150428 28/04/2015 10:51 bp-d8cb2009-72b4-49a5-aae3-f7bd02150428 28/04/2015 10:02 bp-ab9d67ff-a2cd-451a-aa50-3320b2150406 06/04/2015 14:11 bp-3a23eb3a-9289-465f-b631-d7dc12141210 10/12/2014 16:13 bf059fa2-975a-4087-9330-5ca5730e2168 14/03/2014 18:05

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選擇的解決方法

The crash report flagged these programs;

Rooksbas.DLL = Windows

rapportutil.dll = Rapport@ Trusteer Ltd

RapportTanzan370.dll = Rapport

RapportGP.dll = Rapport


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Download the current full installer for your Rapport programs. Remove the current program. Reboot. Run a registry scanner.

Now check Firefox. how is it running? (I did not say to install Rapport)

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Running well now. Scans and reboots seem to have reset something!

Ta

Iain

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Good to hear. Now you can try Rapport. If there is any problem, shut it down.