The crash reports show;

Signature XPCJSRuntime Nothing else listed.

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Hello

Thank you for your kind answer.

I follow your procedure but unfortunatelly I still have the same problem. Crash reporter opens on each FF start.

The only problem I had is flash player but after I set this to true:

dom.ipc.plugins.flash.disable-protected-mode;true

I don't have problems with flash anymore.

Do you have any other idea what can I do? Is it possible to disable, remove crach reporter?

Thank you

Kind regards

The crash reporter is a watch dog program. It should not be the cause of your problems. Please post the new crash reports. Have you tried starting Firefox in safe mode.?

Hello

When I use safe mode, I don't get crash report. But after I run FF again in normal mode, crash report appears again.

I removed all plugins, disable them... but this does not solve the problem.

I have this problem on PC at my work. I will post new crash reports tomorrow.

Thank you

Kind regards

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

Hello

My FF has only one extention:

Adobe Acrobat - Create PDF 2.0 which is disabled.

Regarding AV software, we have Symantec endpoint protection, but unfortunatelly I can't disable it. I'm just normal user, not admin.

Here are today reports:

bp-f02e16bb-7b6a-4b87-80bc-c73d12150323 bp-7ed4d013-d225-498c-98f2-6ca162150323 bp-de89ef13-6bd9-449b-a7ac-8ff632150323 bp-916a2222-fdfc-4e41-9126-9fc852150323 ....

Can you see in these reports what the problem is? I don't know how to read them.

Is it possible to disable crash report windows?

Other possibility is that I stay on v 35, but the problem is that FF automatically updates to 36 (even if I disable auto update)

Thank you

Kind regards

gregorv said

Is it possible to disable crash report windows?

If you mean the Firefox reporter, that is a watch dog program. It should not be the cause of your problems.

The crash report flagged these programs;

Signature XPCJSRuntime

Same as the others you posted.

Thank you for your answer.

Sorry, yes, I mean crash reporter in FF.

Yes; I know that crash reporter is not the cause for my problem. But because I can't find the right cause for crashes, I want to disable it. Is this possible?

I searched in google for - XPCJSRuntime - XPCJSRuntime::XPCJSRuntime(nsXPConnect*) - js/xpconnect/src/XPCJSRuntime.cpp

but there are no solutions for this problem.

It appears that I will have to live with with crash every time I start FF, one more click :(

Other possibility is to format disk and do a clean install of windows..., but this is not possible because our admins will not allow this.

Kind regards

One last test, please.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Hello

In safe mode FF is working without problems. No crash reports each time I start FF. I know that the problem is in my windows, clean install of windows will solve FF problems.

I will not bother you anymore. I have one last question.

FF 35 is working without problems. How can I stop FF 35 to update to 36... I disabled auto update in FF but this did not stop FF to update to 36. I don't know why this happened? Maybe security fixes...??

So, can I stay on 35, without updating, till I get new PC (end of year...)

Thank you

Kind regards

Type about:preferences#advanced<enter> in the address bar. Under Advanced, select Update. Turn on; Check for updates, but let me choose whether to install them.

Note: some critical updates may still be updated.

Yes, I already did this but the problem is in "some critical updates may still be updated" . So, I got 36.0.4 even if I turned off updates.

I will wait for new computer. I hope I will get it soon :)

Thank you for your kind help.

Kind regards