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技術支援討論區

Wehave two profiles on our DELL. One profile is now showing this message - "The proxy server is refusing connections" - when we try to log on to the internet.

已張貼

One user can log on to the internet - no problem, but other user gets - "The Proxy Server is Refusing Connections. E-mails are good all around. Have checked settings, but can't find any solution.

One user can log on to the internet - no problem, but other user gets - "The Proxy Server is Refusing Connections. E-mails are good all around. Have checked settings, but can't find any solution.

被選擇的解決方法

Network Proxy

Type about:preferences<Enter> in the address bar.

Select Advanced > Network. Look for Configure How Firefox Connects and press the Settings button. Check the settings.

從原來的回覆中察看解決方案 1

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Google Update
  • Next Generation Java Plug-in 10.60.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • McAfee MSC FF plugin DLL
  • McAfee MSS+ NPAPI Plugin
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:32.0) Gecko/20100101 Firefox/32.0

更多資訊

Application Basics
------------------
Name: Firefox
Version: 32.0.3
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:32.0) Gecko/20100101 Firefox/32.0
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-c04b0f1a-10c5-41f0-b0a3-3e3002141010
Submitted: 2 days ago
Report ID: bp-f266dc3d-2b88-4f06-8698-9c7082141010
Submitted: 2 days ago
All Crash Reports
Extensions
----------
Name: MapsGalaxy
Version: 2.73.1.10084
Enabled: false
ID: 39ffxtbr@MapsGalaxy_39.com
Name: McAfee SiteAdvisor
Version: 3.7.1
Enabled: false
ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Name: Microsoft .NET Framework Assistant
Version: 0.0.0
Enabled: false
ID: {20a82645-c095-46ed-80e3-08825760534b}
Graphics
--------
Adapter Description: Intel(R) 4 Series Internal Chipset
Adapter Drivers: igxprd32
Adapter RAM: Unknown
Device ID: 0x2e12
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
DirectWrite Enabled: false (0.0.0.0)
Driver Date: 8-11-2008
Driver Version: 6.14.10.4977
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
Vendor ID: 0x8086
WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 1
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
browser.startup.homepage: http://www.msn.com/?pc=U147&ocid=U147DHP|http://www.max-start.com/?babsrc=HP_ss_mib2&mntrId=C0030023AE6F760C&affID=11935
browser.startup.homepage_override.buildID: 20140923175406
browser.startup.homepage_override.mstone: 32.0.3
dom.mozApps.used: true
extensions.lastAppVersion: 32.0.3
gfx.blacklist.direct2d: 3
gfx.blacklist.layers.direct3d10: 3
gfx.blacklist.layers.direct3d10-1: 3
gfx.blacklist.layers.direct3d11: 3
gfx.blacklist.layers.direct3d9: 3
gfx.blacklist.layers.opengl: 3
gfx.blacklist.stagefright: 3
gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
gfx.blacklist.webgl.angle: 3
gfx.blacklist.webgl.msaa: 3
gfx.blacklist.webgl.opengl: 3
keyword.URL: http://www.bing.com/search?FORM=U147DF&PC=U147&q=
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1413058105
places.history.expiration.transient_current_max_pages: 25416
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_Brother_MFC-795CW_Printer.print_bgcolor: false
print.printer_Brother_MFC-795CW_Printer.print_bgimages: false
print.printer_Brother_MFC-795CW_Printer.print_colorspace:
print.printer_Brother_MFC-795CW_Printer.print_command:
print.printer_Brother_MFC-795CW_Printer.print_downloadfonts: false
print.printer_Brother_MFC-795CW_Printer.print_duplex: 0
print.printer_Brother_MFC-795CW_Printer.print_edge_bottom: 0
print.printer_Brother_MFC-795CW_Printer.print_edge_left: 0
print.printer_Brother_MFC-795CW_Printer.print_edge_right: 0
print.printer_Brother_MFC-795CW_Printer.print_edge_top: 0
print.printer_Brother_MFC-795CW_Printer.print_evenpages: true
print.printer_Brother_MFC-795CW_Printer.print_footercenter:
print.printer_Brother_MFC-795CW_Printer.print_footerleft: &PT
print.printer_Brother_MFC-795CW_Printer.print_footerright: &D
print.printer_Brother_MFC-795CW_Printer.print_headercenter:
print.printer_Brother_MFC-795CW_Printer.print_headerleft: &T
print.printer_Brother_MFC-795CW_Printer.print_headerright: &U
print.printer_Brother_MFC-795CW_Printer.print_in_color: true
print.printer_Brother_MFC-795CW_Printer.print_margin_bottom: 0.5
print.printer_Brother_MFC-795CW_Printer.print_margin_left: 0.5
print.printer_Brother_MFC-795CW_Printer.print_margin_right: 0.5
print.printer_Brother_MFC-795CW_Printer.print_margin_top: 0.5
print.printer_Brother_MFC-795CW_Printer.print_oddpages: true
print.printer_Brother_MFC-795CW_Printer.print_orientation: 0
print.printer_Brother_MFC-795CW_Printer.print_page_delay: 50
print.printer_Brother_MFC-795CW_Printer.print_paper_data: 1
print.printer_Brother_MFC-795CW_Printer.print_paper_height: 11.00
print.printer_Brother_MFC-795CW_Printer.print_paper_name:
print.printer_Brother_MFC-795CW_Printer.print_paper_size_type: 0
print.printer_Brother_MFC-795CW_Printer.print_paper_size_unit: 0
print.printer_Brother_MFC-795CW_Printer.print_paper_width: 8.50
print.printer_Brother_MFC-795CW_Printer.print_plex_name:
print.printer_Brother_MFC-795CW_Printer.print_resolution: 0
print.printer_Brother_MFC-795CW_Printer.print_resolution_name:
print.printer_Brother_MFC-795CW_Printer.print_reversed: false
print.printer_Brother_MFC-795CW_Printer.print_scaling: 1.00
print.printer_Brother_MFC-795CW_Printer.print_shrink_to_fit: false
print.printer_Brother_MFC-795CW_Printer.print_to_file: false
print.printer_Brother_MFC-795CW_Printer.print_unwriteable_margin_bottom: 0
print.printer_Brother_MFC-795CW_Printer.print_unwriteable_margin_left: 0
print.printer_Brother_MFC-795CW_Printer.print_unwriteable_margin_right: 0
print.printer_Brother_MFC-795CW_Printer.print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1411842488
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.6
Version in use: 4.10.6
NSS
Expected minimum version: 3.16.5 Basic ECC
Version in use: 3.16.5 Basic ECC
NSSSMIME
Expected minimum version: 3.16.5 Basic ECC
Version in use: 3.16.5 Basic ECC
NSSSSL
Expected minimum version: 3.16.5 Basic ECC
Version in use: 3.16.5 Basic ECC
NSSUTIL
Expected minimum version: 3.16.5
Version in use: 3.16.5
Experimental Features
---------------------

FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

Note:

Report ID: bp-c04b0f1a-10c5-41f0-b0a3-3e3002141010 Submitted: 2 days ago Report ID: bp-f266dc3d-2b88-4f06-8698-9c7082141010

Note: Report ID: bp-c04b0f1a-10c5-41f0-b0a3-3e3002141010 Submitted: 2 days ago Report ID: bp-f266dc3d-2b88-4f06-8698-9c7082141010
FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.'''
FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

EMCheckCompatibility False


Total Virtual Memory 2147352576

Available Virtual Memory 2051600384

System Memory Use Percentage 93

Available Page File 1244311552

Available Physical Memory 65847296


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

EMCheckCompatibility False Total Virtual Memory 2147352576 Available Virtual Memory 2051600384 System Memory Use Percentage 93 Available Page File 1244311552 Available Physical Memory 65847296 ----------------------- '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.
FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

選擇的解決方法

Network Proxy

Type about:preferences<Enter> in the address bar.

Select Advanced > Network. Look for Configure How Firefox Connects and press the Settings button. Check the settings.

Network Proxy Type '''about:preferences'''<Enter> in the address bar. Select '''Advanced > Network.''' Look for '''Configure How Firefox Connects''' and press the '''Settings''' button. Check the settings.

提出問題者

I have been trying all your great suggestions, but no success. My side works perfect, but my wife's side will not connect. Her E-mails are coming thru, but she can not open any attachments or download any pictures. This is weird - one side works and the other side doesn't.

Thanks for all your help.

I have been trying all your great suggestions, but no success. My side works perfect, but my wife's side will not connect. Her E-mails are coming thru, but she can not open any attachments or download any pictures. This is weird - one side works and the other side doesn't. Thanks for all your help.
FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

Were you logged in as your wife? If your side works, and using the same program does not work for her, it has to be in the settings.

Were you logged in as your wife? If your side works, and using the same program does not work for her, it has to be in the settings.

提出問題者

I tripped over the solution. Tools.options.advanced.connection.settings. First user: use system proxy settings Second user: no proxy.

Don't really know why, but it works.

Thanks again for all your help.

I tripped over the solution. Tools.options.advanced.connection.settings. First user: use system proxy settings Second user: no proxy. Don't really know why, but it works. Thanks again for all your help.
FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

I had told you to check the Network Proxy before. Glad your both online. Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

I had told you to check the Network Proxy before. Glad your both online. Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.