Contributors
Contributors
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In this article, you will learn about official support channels for Mozilla products and how you can contribute to Mozilla Support.
Table of Contents
Official channels
Mozilla Support is optimized for self-service. However, when users are not able to find answers from the Knowledge Base articles, they can reach out to the following official support channels:
| Product name | Forum support | Direct support | Twitter support | App Store support | |
| Firefox desktop | ✓ | No | Yes. Via @FirefoxSupport | Microsoft store (partial support) | |
| Firefox enterprise | ✓ | No | No | No | |
| Firefox for Android | ✓ | No | Yes. Via @FirefoxSupport | Google Play Store support | |
| Firefox for iOS | ✓ | No | Yes. Via @FirefoxSupport | Apple AppStore (staff support) | |
| Firefox Focus | ✓ | No | Yes. Via @FirefoxSupport | Google Play Store | |
| Mozilla VPN | No | ✓ | Yes. Via @mozillavpn | Google Play Store and Apple AppStore (staff support) | |
| Firefox Relay | No | ✓ | No | No | |
| MDN Plus | No | ✓ | No | No | |
| Hubs | ✓ | No | No | No | |
| Thunderbird | ✓ | No | Yes. Via @mozthunderbird | No | |
| Mozilla account | No | ✓ | No | No |
How you can help
- To help with the support forum, you can contribute to → forum support
- To help with Twitter support, you can contribute to → social support
- To help with app store support, you can contribute to → mobile support
Unofficial channels
In addition to the above official channels, the following unofficial channels are alternatives where users can request support for Mozilla products:
| Channel name | Link |
| https://www.reddit.com/r/firefox/ https://www.reddit.com/r/Thunderbird/ | |
| mozillaZine | https://forums.mozillazine.org/ |
| German local forum | https://www.camp-firefox.de/forum/ |
| Community forum in French | https://forums.mozfr.org/ |
| Community forum in Italian | https://forum.mozillaitalia.org/ |
