Mozilla Support (SUMO)

Mozilla Support (SUpport.MOzilla.org) is a global community of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.

To find out SUMO top contributors per contribution area, see the community hub!

Customer Experience (CX) Staff/Administrators

• Morry Jackson, Director of Global Operations

Ask me about:

• Customer Experience team
• Ad Ops
• Trust and Safety
• Privacy program management

• Cindi Jordan, Staff Customer Experience Program Manager

Ask me about:

• Program management, content, and social support strategy
• Finding efficiencies, process documentation, and anything related to conceptualizing ideas and bringing them to life through insights and execution

Community

• Konstantina Papadea, Staff Program Manager, Communities

Contact:

• Matrix: @couci:mozilla.org

Ask me about:

• anything about SUMO Community

• Rizki Kelimutu (Kiki), Senior Community Manager

Contact:

• Matrix: @kelimuttu:mozilla.org

Ask me about:

• anything about SUMO Community

• Jon Siddoway (Jon), Product Community Manager

Ask me about:

• anything Mozilla Connect-related

Content

• Abby Parise, Manager, Content Experience and Platform

Contact:

• Matrix: @abbyparise:mozilla.com

Ask me about:

• Anything about the Knowledge Base & Localization
• SUMO Platform (Kitsune)

• Donna Kelly, Content Strategist

Ask me about:

• Support content strategy
• Help center/Knowledge Base
• Localization

• Flavius Floare, Technical Writer

Contact:

• Matrix: @ffloare:mozilla.org

Ask me about:

• Reviewing, editing, and writing KB articles

Platform

• Tasos Katsoulas, Sr. Staff Software Engineer

Contact:

• Matrix: @akatsoulas:mozilla.org

Ask me about:

• SUMO platform a.k.a Kitsune
• Contributing to Kitsune

• Ryan Johnson, Staff Software Engineer

Contact:

• Matrix: @ryan:mozilla.org

Ask me about:

• SUMO platform a.k.a Kitsune
• Contributing to Kitsune

• Emil Ghitta, QA Engineer

Contact:

• Matrix: @eghitta:mozilla.org

Ask me about:

• Anything QA related
• Playwright tests

Support Operations

• Joseph Cuevas, Sr Staff Product Support Manager

Contact:

• Matrix: @SUMOJC:mozilla.org

Ask me about:

• Mozilla premium product support
• Mozilla VPN, other premium products
• Firefox releases

• Brittany Reid, Senior Support Operations Specialist

Ask me about:

• Mozilla premium product support
• Mozilla VPN, other premium products

• Dayana Galeano, Team Lead

Ask me about:

• Mobile support (Google Play Store, AppStore)

• Erik Avila, Community Support Advocate

Ask me about:

• Mobile support (Google Play Store, AppStore)

• Issis Davina, Community Support Advocate

Ask me about:

• Mobile support (Google Play Store, AppStore)

SUMO Community

SUMO Community members are the global army of contributors behind SUMO's international presence and success. We rock the helpful web!

Knowledge Base contributors

• English Knowledge Base editors
• English Knowledge Base article reviewers
• Editors and reviewers who have contributed to the English Knowledge Base in the last 90 days

Forum contributors

• Support Forum moderators
• Contributors to the Support Forum in the last 90 days

Localization contributors

SUMO Localizers are members of the community who make SUMO available in many languages used around the world. We bring meaning to everyone!

• A list of all languages and meet the translators for your language
• Top contributors for all the locales here (use the Select by Locale dropdown to filter by locale)