Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Firefox sync data is gone.

  • 3 个回答
  • 2 人有此问题
  • 4 次查看
  • 最后回复者为 philipp

more options

My computer broke so I transfered my appdata to a friends laptop, after a month passed my friend had to reset something on their computer (win8) so I created a sync account and figured my data was safe. Whatever he installed deleted firefox along with plenty of other apps. I was locked out of my sync account, mozilla didn't send me any emails for weeks and pretty much kept redirecting me to dinosaurs and errors. Against all odds I managed to access the account and here is the part I raged...NONE of my data got synced and while I originally syncced it I WATCHED it say "encrypting data". Are your servers malfunctioning or what? I've used firefox for years and have always been satisfied with your services but this is jersey clerk poor.

I'm not that upset with losing a months data ( still have original appdata ) but I spent long nights researching topics that I can no longer find due to not having those bookmarks or browsing history.

My computer broke so I transfered my appdata to a friends laptop, after a month passed my friend had to reset something on their computer (win8) so I created a sync account and figured my data was safe. Whatever he installed deleted firefox along with plenty of other apps. I was locked out of my sync account, mozilla didn't send me any emails for weeks and pretty much kept redirecting me to dinosaurs and errors. Against all odds I managed to access the account and here is the part I raged...NONE of my data got synced and while I originally syncced it I WATCHED it say "encrypting data". Are your servers malfunctioning or what? I've used firefox for years and have always been satisfied with your services but this is jersey clerk poor. I'm not that upset with losing a months data ( still have original appdata ) but I spent long nights researching topics that I can no longer find due to not having those bookmarks or browsing history.

所有回复 (3)

more options

hello PuppetMaster, i don't know if it will be of any consolation to you, but mozilla is currently working to completely overhaul & simplify the sync service (the changes are currently scheduled to land in firefox 29).

https://wiki.mozilla.org/User_Services/Sync

more options

That is interesting actually, but what would happen to the old sync?

more options

existing accounts won't be compatible or automatically upgraded to the new sync service, so there will be a bit of manualy work involved for existing sync users: http://www.ghacks.net/2014/01/12/mozilla-plans-update-firefoxs-data-synchronization-feature-version-29/