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the latest upgrade is not compatible. it says error run platform 17.0.1 is not compatible with min version >17.0 max version <17.0
the latest upgrade is not compatible and is not allowing me to open firefox. the error message says run error platform 17.0.1 is not compatible with min version >17.0 max version <17.0
the latest upgrade is not compatible and is not allowing me to open firefox. the error message says run error platform 17.0.1 is not compatible with min version >17.0 max version <17.0
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hello paisley157, this error might be caused by security programs such as zone alarm - please temporarily disable those programs for the following procedure:
- download the full firefox setup file from getfirefox.com
- uninstall firefox on the machine (but don't chose to delete your custom files & settings in the uninstaller!)
- manually delete all remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\
- reinstall firefox