Unwanted Advertisement Banners
Recently an advertising banner (with different advertisements) has started appearing on the top of every page, except search engine pages. They only appear when I use Firefox...not in my Chrome or IE browsers. Below are links to two screenshots I have taken showing the banner. How do I get rid of them?
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It would not hurt to do a scan for malware.
- Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
- SuperAntispyware - http://www.superantispyware.com/
- Spybot Search & Destroy - http://www.safer-networking.org/en/index.html
- AdAware - http://www.lavasoftusa.com/software/adaware/
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
Ok. I'll give it a try. (I already use Malwarebytes)
Nope. That didn't work. The banner is still there.
Check the connection settings.
- Tools > Options > Advanced : Network : Connection > Settings
- https://support.mozilla.org/kb/Options+window+-+Advanced+panel
If you do not need to use a proxy to connect to internet then select "No Proxy" if the default "Use the system proxy settings" setting doesn't work.
See "Firefox connection settings":
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.org/kb/Safe+Mode
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
Really? All that? :(
Just start with the first steps and work though the list to see if any of those help.
You can start with a new profile to rule out problems caused by your current Firefox profile.