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My bookmarks have gone following an update. Sync is On , but it makes no difference

Firefox 恢复数据
wxie replied 1 个月前
Splendid
Splendid

Every time I go into firefox there seems to be another update to download. I conform to ensure I'm up to date. The latest has changed my display to a basic display. All my bookmarks are gone. I cannot access the back up file on my W11 computer. I have a new android phone and I installed firefox on that, but I have yet to use the application as a browser, on that phone. I tried to recover from the phone, but it does not give me the options to select to follow the steps firefox says I should take. It does not allow me to scan the QR code. I desperately need my bookmarks. If I go to the help, obviously others have the same problem. I see the questions but no answers, I am signed in. I have been trying now for 2 hours. Please help. Jill

Why does Firefox do this? Its not the first time this has happened to me, but now I'm lost.

Every time I go into firefox there seems to be another update to download. I conform to ensure I'm up to date. The latest has changed my display to a basic display. All my bookmarks are gone. I cannot access the back up file on my W11 computer. I have a new android phone and I installed firefox on that, but I have yet to use the application as a browser, on that phone. I tried to recover from the phone, but it does not give me the options to select to follow the steps firefox says I should take. It does not allow me to scan the QR code. I desperately need my bookmarks. If I go to the help, obviously others have the same problem. I see the questions but no answers, I am signed in. I have been trying now for 2 hours. Please help. Jill Why does Firefox do this? Its not the first time this has happened to me, but now I'm lost.

所有回复 (1)

wxie
wxie
  • 前25名贡献者

Firefox should have automatically saved some of bookmarks.

First, try to recover bookmarks from your update (normally it's profile change): https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

If not, you can get bookmark backups from Firefox menu: https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

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