I deleted all the shortcuts from homepage and now cannot add them
I deleted all the shortcuts from Firefox desktop browser's homepage and now I cannot add them back.
There are no blank shortcut icons on the page anymore. No setting to enable them. Shortcuts are enabled. Page is mostly blank, only has Firefox icon.
I tried to close and open Firefox as well as disabling and enabling the shortcut setting. Adding more rows did not do anything.
Before this issue occurred, I had one shortcut on the page that was linking to localhost. I opened the edit window to the shortcut and pasted the same address and saved changes. After that I removed the shortcut. All of the blank tiles immediately got removed from page and I had no way of adding more shortcuts.
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Hi
This support article should help:
https://support.mozilla.org/en-US/kb/customize-items-on-firefox-new-tab-page
Linked article does not help.
Add a shortcut
If you have an empty tile:
> I do not have an empty tile
If you don't have an empty tile:
You can edit an existing Shortcut to show a new title and URL.
Hover the mouse pointer over an existing Shortcut that you no longer need.
> I do not have an existing shortcut
. I do not have any tiles on the homepage. Please see the included screenshot of original post.
Can you try going to settings -> Home -> Check Sponsored Shortcuts. This should give you an empty tile. Add a shortcut to that empty tile, then uncheck Sponsored Shortcuts. You should see the Add Shortcut button with the plus now.
This is a current workaround, the relevant bug report for this issue is https://bugzilla.mozilla.org/show_bug.cgi?id=1940558.
Unfortunately, this did not fix the issue. I checked the "Sponsored Shortcuts" option, but the home page remained unchanged. No empty tiles or any tiles at all. I tried turning on and off the various options, but nothing was able to make the tiles appear.
Same here. I was having trouble with the cursor freezing intermittently. Later that day, bookmarks, extensions and homepage shortcuts were missing. So I'm trying to address one problem at a time. I tried the suggestions above and like rosgaajania, I couldn't get them to do anything at all. Would Mozilla folks please look into this problem and come up with a fix? Apparently, this is a new problem, with which our community members can't help. BTW, to emphasize, I did not erase the tiles. They just vanished along with other browser features.
Hi rosgaajanla,
Looks like you're impacted by this issue. Fortunatley, this is already on the team's radar and it's currently ranked as P1 so I'm hopeful we can get an update soon. Please, hang in there!
Hi rosgaajanla,
This issue should've been fixed by now. Can you confirm if it's fixed from your end?