搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

password recovery

  • 1 个回答
  • 0 人有此问题
  • 2 次查看
  • 最后回复者为 cor-el

more options

I have a Firefox account on an old laptop, which has all my passwords in it! But the laptop "died" and I now have another one which I am trying to reinstall! I thought all my passwords etc were safe and that I could recover them on my new machine once I had loaded Firefox, but passwords do not appear in the privacy and security section. Can I get all my old info back please and if so how? Many thanks Michele

I have a Firefox account on an old laptop, which has all my passwords in it! But the laptop "died" and I now have another one which I am trying to reinstall! I thought all my passwords etc were safe and that I could recover them on my new machine once I had loaded Firefox, but passwords do not appear in the privacy and security section. Can I get all my old info back please and if so how? Many thanks Michele

所有回复 (1)

more options

Note that resetting the password for the Firefox Account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.