Windows 10 已于2025年10月14日停止支持。如果您正在使用 Windows 10,参见 这篇文章

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Problems after latests update

I had a firefox update today, and after the update I am now unable to play amazon prime videos on the firefox browser, it still works fine on other browsers, just not yours. You may want to fix that.

I had a firefox update today, and after the update I am now unable to play amazon prime videos on the firefox browser, it still works fine on other browsers, just not yours. You may want to fix that.

所有回复 (1)

Hi could, you tell us your Widevine plugin version? You can check that on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Plugins. On the right side, click "Widevine Content Decryption Module provided by Google Inc."

Does yours show as version 4.10.2391.0 ?

If you want to try to force a removal and reinstallation of Widevine, try turning off DRM (see the steps in the following article), wait a minute for that to take effect, then turn it back on.

Ref. Watch DRM content on Firefox