搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Firefox won't play Amazon videos

  • 3 个回答
  • 1 人有此问题
  • 83 次查看
  • 最后回复者为 FredMcD

more options

Hi there. After updating Firefox , as requested just after purchasing a film on Amazon Prime, I found that i cannot play videos on Prime, despite repeated manual updates and reboots. Please advise. Thank you.

Hi there. After updating Firefox , as requested just after purchasing a film on Amazon Prime, I found that i cannot play videos on Prime, despite repeated manual updates and reboots. Please advise. Thank you.

所有回复 (3)

more options
more options

Hi, this is getting ridiculous. I have gone through the process of upgrading/updating Firefox so that i can watch videos on Amazon. I finally get to the end of the process and then I'm told that Widevine Content Decryption Module provided by Google Inc. will be installed shortly. This was two days ago and I'm still waiting with no progress. Someone please tell me what's going on, PLEASE! This is making me real angry, i've been really inconvenienced by this. Thanks Alan

more options

First, reboot the computer. This will clear any problems.


https://support.mozilla.org/en-US/questions/1359657#answer-1463359 and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption Module provided by Google Inc." was not updating to the newest version of December 1, 2021. Ver #4.10.2391.0

cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.