搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

saying not connected

  • 4 个回答
  • 1 人有此问题
  • 6 次查看
  • 最后回复者为 cor-el

more options

Since the update firefox is impossible to use it is so slow take 5 to ten min to change pages, and that's if it opens pages. Now it will load some pages others it will simply say there is no internet connection. However I can open edge and find things instantly and no connection problem. I have uninstalled firefox, re installed and updated still nothing works. I have used firefox for years I have never had this issue.

Since the update firefox is impossible to use it is so slow take 5 to ten min to change pages, and that's if it opens pages. Now it will load some pages others it will simply say there is no internet connection. However I can open edge and find things instantly and no connection problem. I have uninstalled firefox, re installed and updated still nothing works. I have used firefox for years I have never had this issue.

所有回复 (4)

more options

Hi,please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 62.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

more options

I have done this 3 times now, its still slow and unusable. I guess ill just move everything over to edge.

more options
more options

It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process.

See: