Firefox has not sent me answers to problem of user id or password hence I can't sign in.
I have been unable to sign in to Firefox because I have forgotten my password. I requested an answer from Fire Fox twice but never received an answer. I have been changing my passwords because I have been hacked and something got fouled up between myself and Firefox.
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Hi, so you now have a password. That sort of stuff does not come to us as we are Volunteers. Is there something you need help with ?
If you are talking about sync;
Resetting the sync password, or changing its e-mail, will remove all data from the servers.
This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information
- I've lost my Firefox Sync account information - What to do
- I’ve forgotten, or don't have access to, my Firefox Account email address
Shut down the old sync. Then create a new account.
kanakapete said
I have been hacked and something got fouled up between myself and Firefox.
Your system details show that there are some extensions installed, that are browser hijackers, malware that you will need to get rid of.
Go to the Firefox menu (≡) => Add-ons => Extensions
And remove these extensions :
Ad Remover 4.10.0 (ad_remover_org@adremover.org) Email 100.7 (web@Email) HyperSnap Extension 4.2 (snapff@hyperionics.com) Scanguard Web Shield 1.9
As the extensions may have put some more malware on your system, let's run malware scans :
Further information can be found in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.
If, like FredMcD suggests, you are talking about a Sync account, and you haven't received a confirmation email - please take a look at this article :
https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account