Do you meet the age requirements ?

This is all I have on Sync :

• https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer
• https://support.mozilla.org/en-US/products/firefox/sync
• https://support.mozilla.org/en-US/kb/how-do-i-choose-what-types-information-sync-firefox
• https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips
• https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

There is contact info in this and yes do have to create a account and wait : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

Please let us know if this solved your issue or if need further assistance.

Thank you for the reply. Yes I meet the age requirements. I was at the account creation step where I entered my email address and I cannot get back. Each time it says "Cannot create account

You must meet certain age requirements to create a Firefox Account.

Learn more" How do I move beyond this step? Thank you again for any assistance.

Well, I do not know what the Learn more says and would not help anyways. Please go the last URL from 1st message, follow instructions at the bottom of the url as I mentioned make a account and wait for a answer, explain the issue clearly, also the steps you took. You may or may not have to use another email address. When they reply you have less than 24hrs to make the account.

Greetings! I waited a day, created the account at bugzilla.mozilla.org, explained the issue and as of yet have not heard a response...with appreciation for your help...

Ralph_ said

Greetings! I waited a day, created the account at bugzilla.mozilla.org, explained the issue and as of yet have not heard a response...with appreciation for your help...

I great, hang in there or check the bug # URL you should have.