搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已关闭并存档。 如果需要帮助请提出新问题。

Firefox is not responding.

  • 3 个回答
  • 5 人有此问题
  • 9 次查看
  • 最后回复者为 FredMcD

more options

Frequently.... many times a day... Firefox just stops. I get a message that (Firefox is not responding). I have cleaned the cache, uninstalled FF, reinstalled FF, started in safe mode and refreshed FF. I have updated to the newest FF available. Nothing helps.

Frequently.... many times a day... Firefox just stops. I get a message that (Firefox is not responding). I have cleaned the cache, uninstalled FF, reinstalled FF, started in safe mode and refreshed FF. I have updated to the newest FF available. Nothing helps.

所有回复 (3)

more options
more options

I am running almost no other programs on either of my computers and they both have this problem. This not responding just started recently after the latest update. both comp. are running win7.

more options

figureit Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new Select the product for what the problem is (Firefox or whatever).

Now select the category for the problem. At the bottom is Other.

Describe the problem in brief. Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.