Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Enigmail loaded ok, but does not unlock and decrypt message

  • 4 个回答
  • 5 人有此问题
  • 1 次查看
  • 最后回复者为 BOHICAMAN

more options

Followed all directions and Enigmail shows it loaded into Thunderbird properly. However, when I get an encrypted email, it shows a closed lock and the following block shows up when I click on "Details":

Enigmail Security Info

Part of the message encrypted Error - no matching private/secret key found to decrypt message

gpg: decryption failed: No secret key

Note: The message is encrypted for the following User ID's / Keys:

 0xC8FED7D95D4C54DD
Followed all directions and Enigmail shows it loaded into Thunderbird properly. However, when I get an encrypted email, it shows a closed lock and the following block shows up when I click on "Details": Enigmail Security Info Part of the message encrypted Error - no matching private/secret key found to decrypt message gpg: decryption failed: No secret key Note: The message is encrypted for the following User ID's / Keys: 0xC8FED7D95D4C54DD

被采纳的解决方案

Appreciate the advise. I deleted everything I had done and started again from scratch. I have no idea what I did differently from the first time, but it worked this time around!

定位到答案原位置 👍 0

所有回复 (4)

more options

The message wasn't encrypted to your public key. The sender must encrypt the message to your key for you to be able to decrypt it. So you'll need to exchange keys with the sender first.

more options

That was done already. I have repeatedly tried using the new key pair option in the wizard. The slider bar fills with green and it says the new key was generated. However, the next and back radio buttons remain greyed out. Could the Norton firewall/anti virus software be blocking something?

This is occurring on a ASUS X99-A motherboard, i7 5820, 64bit, 16GB RAM Windows 10 system.

more options

I'd suggest you ask this in the Enigmail support forum. https://www.enigmail.net/support/index.php

more options

选择的解决方案

Appreciate the advise. I deleted everything I had done and started again from scratch. I have no idea what I did differently from the first time, but it worked this time around!