(Windows 11. Desktop computer. Thunderbird 149.0.1)
Last week, I could no longer log in. "Login to server pop.centurylink.net with username xxxx failed."
It had been wo… (kàsi)
(Windows 11. Desktop computer. Thunderbird 149.0.1)
Last week, I could no longer log in. "Login to server pop.centurylink.net with username xxxx failed."
It had been working perfectly fine prior to a hard drive failure. A couple of weeks ago, a new SSD drive was installed. It was checked by technicians as said to be working fine. Per their directions, I did a sfc /scannow test which revealed no problems with the new drive. Thunderbird worked fine for a couple of weeks with the new drive before the login problems presented.
Last week, Centurylink Email chat went offline during normal business hours. The message pop-up said it was NOT normal business hours when it was. I called someone in the Internet Department who checked into it for me, although his department no longer supports email issues. He said there were system issues in the email and chat division which was why the chat was down. This corresponded exactly to the malfunctioning of Thunderbird. The following Monday morning, the email chat was back up and running as was Thunderbird. Once again I could login. It was fine for a few days before it stopped again.
I input the outgoing and incoming server settings as directed by Centurylink. Incoming Mail: Server: pop.centurylink.net; Port: 995; Encryption: SSL/TLS. Outgoing Mail (SMTP) Server: smtp.centurylink.net; Port 587; Encryption: TLS (or 465 with SSL). I had to do a manual configuration because Thunderbird automatically inserted the STARTTLS encryption with the 587 port code.
I reinstalled Thunderbird with no change. I changed my password at the ISP and then reinstalled Thunderbird with the new password. No change.
I turned my non-Microsoft virus software off and the problem persisted. I checked Windows Defender firewall and it allows emails/email programs to go through.
I contacted the Centurylink Email chat who denied there had every been any "system issues". They said that since I could log into their webmail, that the problem was not on their end but was with my email client. However, sometimes when I log into the Centurylink webmail, literally within seconds it flashes a message box saying my session has expired and I have to log in all over again. That doesn't seem right.
I don't know what else to try. Any help you can offer would be greatly appreciated.