Firefox Community Forum

I've been struggling for months/years with tabs crashing. I just figured it was my particular combination of installed extensions and the websites I frequented because certain sites tended to crash tabs pretty often (e.g., HomeDepot.com), while others didn't (e.g., Lowes.com). However, I'm working more hours per day on my PC and have had the app crash multiple times in one day so I figure it's time to try fixing it. So... I made sure that Windows, FF, and my device drivers are up to date. I ran two separate malware/virus scans. The only third-party modules loading are from Intel (it's an Intel CPU and graphics adapter). I ran FF in Troubleshooting Mode, and the tab crashes continued, as well as an app crash. I have four crash report IDs from that event; I am sure it's these four because the Extensions tabs report "No extensions were installed." Three are out-of-memory, one is EXCEPTION_ACCESS_VIOLATION_READ.

• * 593e9741-2b1e-4a9c-8cd0-1fa720241005
• * 0af6e22a-150f-4f88-922d-46c6a0241005
• * d967d511-cd39-4bfe-9b77-6597c0241005
• * 9d98d242-5b2e-421e-8b12-1e0c00241005

I ran MemTest86 and it didn't find any memory hardware issues.

Since Troubleshooting Mode didn't reveal a misbehaving extension, do I still need to "Refresh Firefox"? Does anyone have suggestions for a next step? Thanks.

Cannot open website or log in from smile bank page. Been logging in ok for many years. Works on my android phone and other browser. Cleared history and caches as described and updated firfox recently https://bank.smile.co.uk/r/frmAccountProduct

You can fix the software problem without requiring a system restore to do so. It only is happening with Firefox, not other browsers. The website display in some coding format, which I don't know how to use.

Text with links cannot be marked for copying correctly. similar in https://www.dkb.de/privatkunden/girok.../vorteilswelt -> Deine persönliche Einführung ins Web-Banking -> Jetzt anmelden Probleme bei der Anmeldung? Only all section text can be marked. Main problem: Inside the online banking it is impossible to mark the transactions, see attached image. All 3 items should be marked, but only the numbers get marked (in red).

I have my settings set to automatically update Firefox. Earlier this week, Firefox 131.0 was installed through this automatic update. Since then, Firefox repeatedly and randomly crashes, and I have no idea why because it did not happen with previous Firefox versions. There seems to be a bug in the new release that is causing this.

Firefox won't connect to this site I just updated it to the newest version. It works on edge, chrome. It says The page isn’t redirecting properly

An error occurred during a connection to fordauthority.com.

https://fordauthority.com/2024/10/2025-ford-taurus-officially-debuts-with-new-hybrid-engine/?fbclid=IwY2xjawFsHPVleHRuA2FlbQIxMQABHVF3bi91-Fv9h6VvH8b1B8mq_fIwJD6WA-sCKjVpItv6gk9z7bbCADAAxw_aem_I67PpqEMsvtyU9wagadJdA

No changes been made to my Mozilla account unless Mozilla banned me for constructive criticism yesterday. Earlier today Oct 4, 24 booted up laptop no issues. 3 hours later from cold start issue.

My version of FF 131.0 updated yesterday indicates I'm not signed in. Repeated sign-in attempts successful only to be disconnected seconds later. No issues logging into Mozilla Monitor to see progress and navigate around without disconnection. On Android 11 cell phone no issues, on Asus tablet Android 7.0 no issues. What am I doing wrong or missing? See attached screen shots and browser data.

Thank you in advance for your assistance.

how do I actually turn this off? I work for realtors and am constantly filling out contracts with addresses, and doing address searches for them. I have "autofill addresses" turned off under Privacy and security, but it asks me EVERY time I fill out a contract if I want to save the address. I have to say "not now" easily twenty times during my work day. Am I missing something obvious? this has only become a problem in the last couple weeks or so, but I am starting to get frustrated. thanks so much! Nicole

I am currently having an issue where 360 and vr videos are not showing properly on my Mozilla browser. They are able to play on Google Chrome, so I'm confident its not a hardware issue. But essentially, when I pull up a 360 video, the picture gets stuck on the first frame while the audio continues to play. Any support help would be greatly appreciated!

Hi, I had an issue with my Firefox app, so I deleted and redownloaded it thinking I would be able to log back in. When I logged back in, I discovered I lost all of my saved passwords, bookmarks, etc. It's like I had a new account created and I cannot find any of my previous information.

What happened and how can I get the last 5-10 years of my life back?

Hi I'm experiencing a rather strange error here every time i try to log into my Firefox account on my desktop.

Every time I log in (and authorise the login through an email code) my browser immediately says "account disconnected in the top right and asks me to log in again but then when I log in again I'm back to square one and I feel like I'm going in circles...

Please help!

Thanks, Oona

Secure Connection Failed

An error occurred during a connection to www.myutiitsl.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Firefox keeps rerouting any attempt to be brought to the google sign-in page, sending me to https://support.google.com/accounts/answer/32050?hl=en . Even on the page itself, where the sign-in button is evident, it reroutes to itself on click.

This is only occurring on Firefox, and very specifically in the normal browser. The private browser works perfectly fine, Edge works fine, etc. This issue persists in Troubleshoot mode.

Noticed earlier today that after a Firefox update two icons appeared on the taskbar. Now I'm finding that whenever I try open Firefox from the taskbar it doesn't remember my previous session and looks as if I've signed out, Firefox behaves normally if I launch from the start menu.

I'm using Firefox Browser Windows MSIX package, mozzilla-MSIX - 1.0 v1.3.1.0 (64-bit). On Windows 11 Pro v23H2 build 22631.4169.

Using Firefox I can no longer access my gmail accounts. Instead I am provided the Google Help Center screen advising me to clear cache & cookies. This situation has been my experience since a upgrades to both Windows and Firefox this week. I can only access my gmail accounts via the Microsoft Edge browser now.

All of a sudden Firefox is not allowing me to access some of my accounts. Specifically, my Novant MyChart account to access all of my doctors. If this continues, I will be forced to quit and or delete Firefox. This new security is too tight.

Yikes ... this is EXTREMELY annoying. I always want to be asked where to download files. I have tried all the recommended fixes including going into "about:config" and changing the setting recommended in other threads ... no joy! I am using version 131.0 (64 bit) W10! I have tried refreshing ... no joy!