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Prompted by Firefox to remember p/word, clicked no/never, now each time I enter login details & click submit my details disappear & leav me with empty login box

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  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

JWeaver
JWeaver
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Having just downloaded Firefox I went to access my website. I entered login details & was asked if I want Firefox to remember login I clicked 'no, not ever' and now each time I enter the login details & click 'submit' the login details I entered disappear so I need to try logging in again, then I try again and each time I click submit the login boxes empty again & so on. The prompt asking if I want Firefox to remember these details has stopped popping up.

Having just downloaded Firefox I went to access my website. I entered login details & was asked if I want Firefox to remember login I clicked 'no, not ever' and now each time I enter the login details & click 'submit' the login details I entered disappear so I need to try logging in again, then I try again and each time I click submit the login boxes empty again & so on. The prompt asking if I want Firefox to remember these details has stopped popping up.

All Replies (2)

Pamela
Pamela
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Hi

Here are two knowledge base article on password in Firefox. Hope it helps you.

https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-passwords

https://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you click "Never" then you create a block exception that needs to be removed.

Remove site(s) from the Exceptions:

  • Tools > Options > Security: Passwords: Exceptions

Make sure that you haven't saved multiple (uppercase, lowercase) versions of that name and password.

Remove saved Password(s):

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"