Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox 9.0.1 won't stream videos on Netflix - goes to black screen.

  • 4 àwọn èsì
  • 42 ní àwọn ìṣòro yìí
  • 40 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ CaptHuffnpuff

I updated my Mac to Firefox 9.0.1 and now cannot get videos to stream on Netflix. It just goes to a black screen. I googled the bug and found a conversation but I don't speak tech.

I am running Silverlight 5.0.61118.0. How can I a) fix this or b) revert back to another version of Firefox that will allow me to stream.

I updated my Mac to Firefox 9.0.1 and now cannot get videos to stream on Netflix. It just goes to a black screen. I googled the bug and found a conversation but I don't speak tech. I am running Silverlight 5.0.61118.0. How can I a) fix this or b) revert back to another version of Firefox that will allow me to stream.

Ọ̀nà àbáyọ tí a yàn

Close Firefox. Open Applications. Select Firefox with one click. Ctl + i this will open a window. At bottom, click the box that says to start in 32-bit mode.

That worked for me and my Mac (with Silverlight, Firefox and other updates all current). Good luck. Hope they get this fixed.

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (4)

See https://bugzilla.mozilla.org/show_bug.cgi?id=715396 - they are working on the issue

Ọ̀nà àbáyọ Tí a Yàn

Close Firefox. Open Applications. Select Firefox with one click. Ctl + i this will open a window. At bottom, click the box that says to start in 32-bit mode.

That worked for me and my Mac (with Silverlight, Firefox and other updates all current). Good luck. Hope they get this fixed.

Thanks! This worked on my Mac as well. Much appreciated.

Our choice of words is interesting. Is this a solution or is this really a work around until the problem is truly solved?