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I am unable tp perform actions on email or some websites because the pointer will not change to a hand on any commands at the top of a page - everything lower down works fine

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  • Èsì tí ó kẹ́hìn lọ́wọ́ daretodiffer

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In Hotmail, for example, I can open any message in the inbox except the top one but then I am unable to reply or take other actions because the pointer symbol doesn't change to a hand and clicking doesn't have any effect.

If I try to open the top message by right clicking the "Open" command is greyed out.

If I open the type of web page that has a number of menu options across the top of the page, I am unable to open anything for the same reason - anything further down a page is fine. The type of website with menus down the sides can be used for all menu items except the top one!

HELP!!

Regards

Brian

In Hotmail, for example, I can open any message in the inbox except the top one but then I am unable to reply or take other actions because the pointer symbol doesn't change to a hand and clicking doesn't have any effect. If I try to open the top message by right clicking the "Open" command is greyed out. If I open the type of web page that has a number of menu options across the top of the page, I am unable to open anything for the same reason - anything further down a page is fine. The type of website with menus down the sides can be used for all menu items except the top one! HELP!! Regards Brian

Ọ̀nà àbáyọ tí a yàn

Both the Yahoo! Toolbar extension and the Babylon extension have been reported to cause this issue. Disable or uninstall those add-ons.

   * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
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Ọ̀nà àbáyọ Tí a Yàn

Both the Yahoo! Toolbar extension and the Babylon extension have been reported to cause this issue. Disable or uninstall those add-ons.

   * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
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Thanks edmeister but I never got the chance to try your suggestions as the problem seemed to resolve itself before I got chance unless I managed to do something accidentally!