I can't send emails
Greenby Support wants a screenshot of Thunderbird Outgoing Server (SMTP) which I can't find via the App menu or any other means of searching. So I do not know which version we have re your question below and I have chosen one shown at random to allow me to submit my question
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Additional information : I signed up to extended support with Microsoft which takes me into the latter part of 2027.
Our broadband and phone were transferred from Plusnet to EE on Thursday 3rd September. I have not been able to send emails since then. So it is possible that something has changed with the set up of Thunderbird which Greenby needs to study and verify correct or in need of change, at least that is the impression I have following their request for the screenshot.
I hope this helps.
In folder pane, click NAME of acct (not Inbox), > Settings. In Settings, click acct name, again. At bottom, see "outgoing server" & "edit outgoing server".
Make sure the server name, port #, connection security method (often SSL/TLS), & authentication method (often "normal password") match your providers required settings.
You can easily change any of these or change back. WRITE current settings down, before changing any.
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