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A ti fi pamọ́ fọ́jọ́ pípẹ́

Thunderbird Email stuck in "Loading..."

Ẹyẹ àrá Send and receive email
Wayne Mery replied
Ulrich
Ulrich

Dear All,

I have the reoccuring problem, that certain Emails won't laod. They are in the Inbox, but when I click on them to see the content, Thunderbird only shows a black screen and is stuck in "Loading...". If I switch to troubleshoot mode, Emails load correctly - independent of whether addons are switched on or off in the troubleshoot mode.

I believe it mostly affects emails with attachments, but it is not limited to them.

I'm running Thunderbird Beta Version 146.0b3 (64-bit).

Does anyone know how to troubleshoot this, or has an idea where the problem might lie?

Best, Uli

Dear All, I have the reoccuring problem, that certain Emails won't laod. They are in the Inbox, but when I click on them to see the content, Thunderbird only shows a black screen and is stuck in "Loading...". If I switch to troubleshoot mode, Emails load correctly - independent of whether addons are switched on or off in the troubleshoot mode. I believe it mostly affects emails with attachments, but it is not limited to them. I'm running Thunderbird Beta Version 146.0b3 (64-bit). Does anyone know how to troubleshoot this, or has an idea where the problem might lie? Best, Uli
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All Replies (2)

Ed
Ed
  • Top 25 Contributor
  • Moderator

In normal mode, disable all your add-ons > re-enable one at a time and test.

If that doesn't help, try turning off hardware acceleration:

- go to TB Menu > Settings and enter 'hardware' (no quotes) in the search box 

  - uncheck 'Use hardware acceleration when available'

- close the tab and restart TB

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator

Ulrich, are you still seeing this problem?