Unable to open Thunderbird - message "Thunderbird is already running but not responding. The old Thunderbird process must be closed
Please advise how I can shutdown/close/ininstall Thunderbird to allow a new version to be installed.
Please advise how I can shutdown/close/ininstall Thunderbird to allow a new version to be installed.
All Replies (1)
Try closing TB and deleting the parent.lock file in the profile folder.
To open your TB profile:
- TB menu > Help > Troubleshooting Information
- click the Application Basics > Profile Folder 'Open Folder' button
If that doesn't work:
Close TB and open the Profile manager. Select the profile you want to use by default > check 'Use the selected profile...' > click 'Start Thunderbird'.
Also make sure TB menu > Settings > General > System Integration > 'Always check to see...' is enabled and click the 'Check Now' button.
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.