Hi Rob, Are you referring to the Mozilla VPN service? If that's the case, please re-submit your question from the following list to get premium support from a dedicated agent: * [https://support.mozilla.org/questions/new/firefox-private-network-vpn/form Mozilla VPN] * [https://support.mozilla.org/questions/new/monitor/form Monitor] * [https://support.mozilla.org/questions/new/relay/form Firefox Relay] * [https://support.mozilla.org/questions/new/mdn-plus/form MDN Plus]