Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Error message during sign-in: Account is not active

  • 1 èsì
  • 0 ní àwọn ìṣòro yìí
  • 98 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Paul

Nancy Kivette
Nancy Kivette

During sign-in to Firefox browser I get an error message saying my account isn't active and to contact an administrator. Hoping you can help, thanks!

During sign-in to Firefox browser I get an error message saying my account isn't active and to contact an administrator. Hoping you can help, thanks!

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

Have you received a confirmation email? (Check your junk mail just in case.)