Join us to show up for other Firefox users 🦊. Earn fun badges and Mozilla swag vouchers! Find out more: https://mzl.la/askafox150

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Special characters in the "Insert" menu not available.

  • 3 àwọn èsì
  • 1 ní ìṣòro yìí
  • 57 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ John
  • Ti yanjú

John
John

I'm using Win 10. My TB is ver. 68.0. I was happily using the "Insert" menu to generate alphabet letters specific to my native language. After a very recent crash and the resulting need to reinstall the OS and all my apps including the latest version of TB, I see to my surprise that I cannot any longer insert the alphabet letter that I was able to before reinstallation of TB 68.0. I have looked at the FAQs to see if anyone else has same problem, and I have tried to press Shift and Insert as suggested by someone to see if this would bring the needed result. So, why is this very convenient Insert function no longer available? Is there a way in which I can insert the alphabet letters myself in the TB software (other than copy and paste)?? Grateful for a useful response, thanks.

I'm using Win 10. My TB is ver. 68.0. I was happily using the "Insert" menu to generate alphabet letters specific to my native language. After a very recent crash and the resulting need to reinstall the OS and all my apps including the latest version of TB, I see to my surprise that I cannot any longer insert the alphabet letter that I was able to before reinstallation of TB 68.0. I have looked at the FAQs to see if anyone else has same problem, and I have tried to press Shift and Insert as suggested by someone to see if this would bring the needed result. So, why is this very convenient Insert function no longer available? Is there a way in which I can insert the alphabet letters myself in the TB software (other than copy and paste)?? Grateful for a useful response, thanks.

Ọ̀nà àbáyọ tí a yàn

This is reported to be fixed in TB 68.1:

https://www.thunderbird.net/en-US/thunderbird/68.1.0/releasenotes/

https://archive.mozilla.org/pub/thunderbird/releases/68.1.0/win32/

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (3)

sfhowes
sfhowes
  • Top 25 Contributor

I see the same bug in TB 69b4: Insert/Characters & Symbols does not insert anything, and the Insert window doesn't even appear again until the Write window is restarted. Same result in safe mode. I haven't seen a bugzilla report for this yet, but in the meantime, there are a couple of workarounds.

With Win 10, Winkey+. (period) brings up the emoji and character/symbol menu that works in TB. Also, you can use Insert/HTML and apply HTML name codes for special characters, e.g. & acirc ; (remove spaces) for â.

sfhowes
sfhowes
  • Top 25 Contributor

Ọ̀nà àbáyọ Tí a Yàn

This is reported to be fixed in TB 68.1:

https://www.thunderbird.net/en-US/thunderbird/68.1.0/releasenotes/

https://archive.mozilla.org/pub/thunderbird/releases/68.1.0/win32/

John
John Ìbéèrè olóhun

Thank you very much for your help with my problem of the inactive "insert" option. The TB 68.1 release did the trick! Appreciate the help.