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OS 10.14.6 on new Mac. Firefox will not run nor will Profile Manager

Firefox Installation and updates
Chris Ilias replied 6 àwọn ọdún sẹ́hìn
Taz-D
Taz-D

New iMac. Downloaded Fire Fox and after verification, I get Message=Your Firefox profile cannot be loaded. It may be missing or inaccessible.

This is a fresh install. Profile Manager will not run- error = /Applications/Firefox.app/Contents/MacOS/firefox-bin: No such file or directory

New iMac. Downloaded Fire Fox and after verification, I get Message=Your Firefox profile cannot be loaded. It may be missing or inaccessible. This is a fresh install. Profile Manager will not run- error = /Applications/Firefox.app/Contents/MacOS/firefox-bin: No such file or directory
Chris Ilias
Chris Ilias
  • Níwọ̀ntúwọ̀nsì
Ka ìdáhùn ni ìṣètò kíkà

Ọ̀nà àbáyọ Tí a Yàn

Hi Taz, I suspect that you tried dragging the DMG file to the Applications folder, or you ran Firefox from the installer.

Could you try the instructions in the following article: How to download and install Firefox on Mac Specifically, you need to drag the application from inside the disk image to the Applications folder, then run Firefox from the Applications folder.

All Replies (10)

cor-el
cor-el
  • Níwọ̀ntúwọ̀nsì

Do you have a firefox file in this location ?

  • /Applications/Firefox.app/Contents/MacOS/firefox
Taz-D
Taz-D Ìbéèrè olóhun

Not now.... deleted to reload, but stopped. Downloaded 4+ times and get same results.

Taz-D
Taz-D Ìbéèrè olóhun

Seems a fresh download should install in correct location?

Taz-D
Taz-D Ìbéèrè olóhun

Your Firefox profile cannot be loaded. It may be missing or inaccessible.

Chris Ilias
Chris Ilias
  • Níwọ̀ntúwọ̀nsì

Ọ̀nà àbáyọ Tí a Yàn

Hi Taz, I suspect that you tried dragging the DMG file to the Applications folder, or you ran Firefox from the installer.

Could you try the instructions in the following article: How to download and install Firefox on Mac Specifically, you need to drag the application from inside the disk image to the Applications folder, then run Firefox from the Applications folder.

Taz-D
Taz-D Ìbéèrè olóhun

OK---drug it side ways to app folder and now it loads... I've always drug it down to the menu bar applications.

Thank you.

bandjelic
bandjelic

I have the same problem, and this solution doesn't work. Also, I have downloaded Profile Manager and when I try to start it I get the same error (Your Firefox profile cannot be loaded. It may be missing or inaccessible.) Looking in the Library/Application Support/Firefox there is no profiles.ini file. I am running iMac with OS X 10.13.6

cor-el
cor-el
  • Níwọ̀ntúwọ̀nsì

Hi bandjelic

profiles.ini should be located in the Library folder in your home directory.

In Mac OS X v10.7 and later, the "~/Library" folder in the Home directory is a hidden folder.

Ti ṣàtúnṣe nípa cor-el

bandjelic
bandjelic

Yes it should be there but it is not. New installation does not create it.

Chris Ilias
Chris Ilias
  • Níwọ̀ntúwọ̀nsì

Hi bandjelic, This thread was confirmed as solved by the person who asked the original question (Taz-D). Your issue may have similar symptoms, but it is likely a different cause/solution. You should use https://support.mozilla.org/en-US/questions/new where volunteers can get more details about your setup.

Because this thread is solved and more people might start using it for their own questions, I'm going to lock it.