Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.
Solved A ti fi pamọ́ fọ́jọ́ pípẹ́

Why does Firefox crash when I try to import bookmarks from Chrome?

cor-el replied
BALIBLUE

Tried 3 times to import bookmarks but Firefox crashes when it gets to 'bookmarks' after copying cookies and browsing history from the 'items to import' window. Checked all the Chrome bookmarks for errors etc, cleaned them and then tried again but still crashing. It is only Firefox that crashes everything else works OK.

Tried 3 times to import bookmarks but Firefox crashes when it gets to 'bookmarks' after copying cookies and browsing history from the 'items to import' window. Checked all the Chrome bookmarks for errors etc, cleaned them and then tried again but still crashing. It is only Firefox that crashes everything else works OK.

All Replies (5)

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Thanks, but it says no crash reports have been submitted. The history and cookies 'grayed out' as if completed but when it got to bookmarks the whole browser was just hung

Did you try to export the bookmarks in Google Chrome to an HTML file and import this file in the Firefox Bookmarks Manager (Library)?

cor-el said

Did you try to export the bookmarks in Google Chrome to an HTML file and import this file in the Firefox Bookmarks Manager (Library)?

That worked! Thanks a lot

Ọ̀nà àbáyọ Tí a Yàn

You're welcome