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can't access protonmail.com, wrong name or password, works with out thunderbird

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I can access my account going directly to protonmail.com w/o using Thunderbird. When I try to access & set up w/tbird. it responds w/ name or password is incorrect. Tried 3 or 4 times. Tbird. works fine for gmail, this is very frustrating as I hate gmail.

I can access my account going directly to protonmail.com w/o using Thunderbird. When I try to access & set up w/tbird. it responds w/ name or password is incorrect. Tried 3 or 4 times. Tbird. works fine for gmail, this is very frustrating as I hate gmail.

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Do you have the ProtonMail Bridge installed and running on your system prior to attempting to add the account to Thunderbird? Currently that's the only way to check your ProtonMail from a third-party mail client.

See: https://protonmail.com/support/knowledge-base/imap-smtp-and-pop3-setup/