Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After I delete a message, it doesn't always go into Trash bin but disappears.

  • 4 tontu
  • 18 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy nanciewanda

more options

In a number of instances, when I delete an e-mail from my Inbox, it doesn't appear in Trash but completely disappears--usually it's one I decide I need to look at it again. Most of my real junk mail stays in my Trash folder until I empty the Trash folder.

In a number of instances, when I delete an e-mail from my Inbox, it doesn't appear in Trash but completely disappears--usually it's one I decide I need to look at it again. Most of my real junk mail stays in my Trash folder until I empty the Trash folder.

Saafara biñ tànn

just lift your finger off the Shift key before you press delete.

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (4)

more options

Holding shift while you delete does exactly what you describe. Could that be it?

more options

Actually, that is probably what I am doing. What I WANT to do, is delete a bunch (but not all) of my e-mails (that is, have them go to Trash folder) without having to select them one by one. Any way of doing that?

more options

Saafara yiñ Tànn

just lift your finger off the Shift key before you press delete.

more options

I have this same problem, but for one message, not a bunch. I hit only the delete key or I click on the delete icon on the message itself. But when I go to look for it in Trash, it's not there, and can't be found anywhere. Any ideas? Thanks