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messages are move from inbox to trash automatically ...

Thunderbird Send and receive email
Toad-Hall replied
thunderbird42
thunderbird42

TB suddenly moves messages from inbox to trash automatically without any interaction. Search through the forrum shows that it has been asked for already, see https://support.mozilla.org/en-US/questions/1588804, similar postings can also be found with you search engine.

As described in other postings, the messages are moved from Inbox to trash. When moving them back manually from trash to inbox, they are moved to trash again immediately.

  • it happens for the default account only,
  • there're no filters at all in TB,
  • junk detection is disabled,
  • Settings->General Storage is all disabled,
  • (account)->Settings->Server Settings has checked "move deleted messages to trash",
  • (account)->Settings->Storage is all disabled,
  • Inbox->Properties "Repair folder" does not help,
  • Inbox->Properties "rules is set to "use account settings" (and greyd out "do not delete messages"),
  • exactly same behaviour when starting TB in save mode,
  • manually deleting all *.msf files (for inbox) does not help,
  • manually deleting xulstore.json does not help,

Additional notes, which are not related to the problem, IMHO:

  • IMAP on port 993,
  • no other clients anywhere are connected to that account,
  • TB configured for more than 10 accounts, more than 500 folders and sub-folders,
  • host with > 16GB RAM, TB uses 3GB virt,
  • problem observerd in older TB also, at least 13x.x

I'd be happy to debug/trace the problem if someone can give me detailled insructions how to start TB with debugging. Please feel free to ask for about:config settings as they are non-ambiguous and language independent ;-)

Thanks.

TB suddenly moves messages from inbox to trash automatically without any interaction. Search through the forrum shows that it has been asked for already, see https://support.mozilla.org/en-US/questions/1588804, similar postings can also be found with you search engine. As described in other postings, the messages are moved from Inbox to trash. When moving them back manually from trash to inbox, they are moved to trash again immediately. * it happens for the default account only, * there're no filters at all in TB, * junk detection is disabled, * Settings->General Storage is all disabled, * (account)->Settings->Server Settings has checked "move deleted messages to trash", * (account)->Settings->Storage is all disabled, * Inbox->Properties "Repair folder" does not help, * Inbox->Properties "rules is set to "use account settings" (and greyd out "do not delete messages"), * exactly same behaviour when starting TB in save mode, * manually deleting all *.msf files (for inbox) does not help, * manually deleting xulstore.json does not help, Additional notes, which are not related to the problem, IMHO: * IMAP on port 993, * no other clients anywhere are connected to that account, * TB configured for more than 10 accounts, more than 500 folders and sub-folders, * host with > 16GB RAM, TB uses 3GB virt, * problem observerd in older TB also, at least 13x.x I'd be happy to debug/trace the problem if someone can give me detailled insructions how to start TB with debugging. Please feel free to ask for about:config settings as they are non-ambiguous and language independent ;-) Thanks.

Wayne Mery moo ko soppali ci

All Replies (5)

thunderbird42
thunderbird42 Ki laajte

update: next user having the same problem, see https://support.mozilla.org/en-US/questions/1568880

Wayne Mery
Wayne Mery
  • 25 jàppalekat yi jiitu
  • Saytukat

1. Please make a copy of your prefs.js file outside of your Thunderbird profile. 2. What happens if you change that account to not be the default.

thunderbird42
thunderbird42 Ki laajte

1. removed prefs.js: same behaviour as before 2. changed default account: same behaviour as before

thunderbird42
thunderbird42 Ki laajte

I observerd, that

  • some of the moved messages are marked as junk, some are not; seems to be random as I don't see what's common or different
  • removed training.dat and startetd TB: same behaviour as before
Toad-Hall
Toad-Hall
  • 25 jàppalekat yi jiitu

re :some of the moved messages are marked as junk

To determine what is putting those emails in Spam check this: In Spam folder locate those moved messages The 'Spam' column header has flame icons for each email. Are the Flame icons coloured red/orange or are they grey ?

This is important as it tells you whether Thunderbird marked them as junk/spam or whether it was the server.

Coloured red/orange = Thunderbird Grey icons = server.

Laajal dara

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