Long Latency in Thunderbird
TB has started to exhibit terribly long latency lags
I'll be working on TB, and then it hangs for 5-10-15 seconds, if I click on a new feature, the screen goes gray until the latency resolves. Also get the Windows timeout error notice (see image)
After 10-15 seconds, TB resolves on its own and works OK for a little while, but then goes latent again after maybe 1-2 minutes. This is consistent last couple days. I've rebooted, cleaned caches, etc.. and the rest of the Win 11 PC is working fine, fast, no latency in any other program.
I asked my email providers if they were having IMAP issues, but everything OK on their end.
Ideas? TB v. 140.11.1esr (64-bit)
jl11 moo ko soppali ci
Saafara yiñ Tànn
To exclude the TB folder:
- click Start and type: virus
- click Virus & threat protection System settings > Virus & threat protection settings > Manage settings
- scroll down to Exclusions > click 'Add an exclusion' > Folder
- navigate to and select the Thunderbird Profiles folder (all profiles - usually at C:\Users\<username>\AppData\Roaming\Thunderbird\Profiles) > click 'Select Folder'
- to locate the Profiles folder:
- TB menu > Help > Troubleshooting Information
- Application Basics section > scroll down to 'Profile folder > click the 'Open Folder' button
- navigate up two levels
IMPORTANT: go to TB menu > Settings > Privacy & Security > Security > Antivirus >
enable 'Allow antivirus clients to quarantine individual incoming messages'.
Ed moo ko soppali ci
All Replies (4)
What is your anti-virus software?
Microsoft default anti-virus
Try to create an exclusion in Windows Defender for the Thunderbird profile folder, so that the Defender's real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Saafara yiñ Tànn
To exclude the TB folder:
- click Start and type: virus
- click Virus & threat protection System settings > Virus & threat protection settings > Manage settings
- scroll down to Exclusions > click 'Add an exclusion' > Folder
- navigate to and select the Thunderbird Profiles folder (all profiles - usually at C:\Users\<username>\AppData\Roaming\Thunderbird\Profiles) > click 'Select Folder'
- to locate the Profiles folder:
- TB menu > Help > Troubleshooting Information
- Application Basics section > scroll down to 'Profile folder > click the 'Open Folder' button
- navigate up two levels
IMPORTANT: go to TB menu > Settings > Privacy & Security > Security > Antivirus >
enable 'Allow antivirus clients to quarantine individual incoming messages'.
Ed moo ko soppali ci
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