Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Where is my spam folder in my Thunderbir mail-account?

  • 9 tontu
  • 0 am na jafe-jafe bii
  • 66 views
  • i mujjee tontu mooy ThundaMike

more options

Hi, until recently I used to get a reply-mail from my affiliate partner in my Thunderbird mail, but it's not working anymore.

I am trying to find a spam folder where I can check and possibly exclude that?

Please, help. Thanks.

Hi, until recently I used to get a reply-mail from my affiliate partner in my Thunderbird mail, but it's not working anymore. I am trying to find a spam folder where I can check and possibly exclude that? Please, help. Thanks.

All Replies (9)

more options

My Spam Folder is this one here, titled "Junk"

See photo

Helpful?

more options

Thx, I can see that on your end, but not on mine.

So, how can I "activate" or make it visible?

Helpful?

more options

If you log into your email via the web interface, do you see a Spam folder there?

Helpful?

more options

Unfortunately I cannot access the webmail of my mail-domain-account.

The thing is: It was working perfectly fine until recently.

Helpful?

more options

Go to THunderbird -> Account settings -> Click on Junk Settings

  • Make sure “Enable adaptive junk mail controls for this account” is checked
  • Under “Move new junk messages to:”, select “Other: Junk folder on [your account]”

Helpful?

more options

If you still don't see it, check if it's subscribed:

In the L. column, R. click the account (just above the Inbox) > Subscribe

Another issue is that with the latest release (v141), imap account Spam and Bulk folders were renamed to Junk on TB. That bug isn't fixed yet, and not sure if it even affects you as you can't look for a Spam folder via webmail. You should contact your email provider about that.

Helpful?

more options

I managed to create the junk folder of my mail-account in thunderbird and followed your instructions with "other:...." , but still not working. I tried to follow your instructions "subscribe" ? but have no clue where I can find it.

Helpful?

more options

You can't just create a junk or spam folder, because they have special program-generated flags.

When Subscribe opens, you will see a list of all your folders. Look for one named Junk or Spam. If you find it and it's unchecked, check it > click OK.

Helpful?

more options

I am glad to hear you were bale to create and locate your junk folder. There is a chance that your folder is currently empty, but still working fine (just currently empty). Now that you have a junk folder, try to go to a message in your inbox and right click -> Mark -> mark as Junk

Helpful?

Laajal dara

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.